Deloitte Job - 40339528 | CareerArc
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Company: Deloitte
Location: New York, NY
Career Level: Mid-Senior Level
Industries: Business Services, Consulting


Position Summary

Doblin, a Deloitte business, is seeking innovation leaders to join our New York and Chicago studios. We are looking for exceptional individuals who can confidently shape the future of human-centered innovation, both as a discipline and as programs delivered with clients across industries to drive the growth of our business.

As an Applied Design Senior Manager, you will be an inspirational leader for multiple project teams and build deep, ongoing relationships with clients to elevate their ambition and impact. You will also act as a voice and thought leader for innovation and design within Deloitte.  Specifically, you will join our Workforce Experience by Design team and work across offerings to develop and execute new go-to-market approaches to solve our clients' workforce experience challenges.



For well over 30 years, Doblin has been a pioneer in the discipline of innovation. Guiding clients through moments of often turbulent change to spur growth is our hallmark.

Our Senior Managers are vital to our success in accomplishing this – and wear many hats to do so. They bring a powerful perspective on design and its impact on technology and business, allowing them to serve as trusted advisors to our clients and connect the dots across our business, integrating human-centered innovation across the Deloitte network.



·       Own the client and team experience for 2-3 projects at a time, providing directional oversight for the work and taking accountability for delivery to our highest standards and client expectations

·       Develop strategic relationships with client executives up to the C-suite and bring a seasoned outside perspective on new growth and innovation opportunities

·       Uncover and frame new opportunities, then oversee proposals and pitches that lead to compelling opportunities for our teams and groundbreaking impact for our clients

·       Develop links with Human Capital and other offerings,  across the Deloitte network to bolster our offerings with new, integrated capabilities that amplify the impact of human-centered innovation in workforce experience

·       Be known as a thought leader around human-centered innovation and human-centered solution and its intersections with other industry, technology, and social trends

·       Champion and advocate for the role of design and workforce strategies, and cultivate a healthy and thriving design practice and culture in our Workforce Experience by Design community

·       Serve as a mentor and career/performance coach for our people at multiple levels and take ownership for advancing our unique Doblin practice

·       Work with other leaders to develop market-shaping eminence, and conceive and lead initiatives to develop new offerings and go-to-market opportunities



Innovation Program leadership

·       Leadership and advocacy of a design-led innovation process, demonstrated through published eminence or speaking/teaching engagements

·       Experience in leadership development, culture, DEI, purpose, well-being and other key areas that inform workforce experience

·       Passion for workforce experience as demonstrated by published eminence, speaking or teaching engagements and/or previous work experience

·       Captivating storytelling skills, both written and verbal, that you deploy in a variety of contexts to bring our work to life and shift the perspectives of our teams and your clients

·       Thoughtful approaches to defining and managing project scope and building teams to deliver it

·       A strong sense of accountability for the quality of your teams' work, and the ability to coach them to deliver to our high standards

·       Empathetic leadership skills that are reflected in how you direct teams and work with colleagues

·       Rigorous management of program financials to deliver work profitably and on-time


Client leadership and business development

·       Experience in serving as a trusted and empathetic advisor to client executives and bringing them a seasoned perspective on innovation and new ways to grow

·       Deep industry expertise and networks that you use to develop and share compelling new perspectives

·       Strong commercial acumen that you use to identify, pursue, and win opportunities that allow us to bring the best of Doblin and Deloitte to serve our clients

·       Proven capacity to develop and refine new offerings and IP – especially those that advance the design discipline into new areas – and take them to market


Practice leadership

·       Passion for providing mentorship and guidance to team members across disciplines, on projects and as part of formal performance management

·       Experience in supporting a practice as a business, including developing and executing against growth plans and other targets


Required qualifications and expectations

·       9+ years' experience at a design strategy consultancy or other professional services environment in an innovation/design/digital role with exposure to workforce experience design

·       4+ years' experience as a client-facing advisor, preferred in a program leadership or account director capacity

·       Willingness to be based in New York, Chicago, or Seattle

·       Ability to travel 30-50% but sensitive to individual needs and the environment. (While travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)

·       Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred Qualifications

·       A Master's degree in a relevant field, preferred design, research, HCI, organizational psychology.

CSADCM Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available.

Requisition code: 42186

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