Deloitte Job - 31702357 | CareerArc
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Company: Deloitte
Location: Mc Lean, VA
Career Level: Mid-Senior Level
Industries: Business Services, Consulting

Description




Digital Customer Manager



Work you'll do

  • Contribute to the firm's growth and development. Manage day to day interactions with executive clients and sponsors.
  • Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies.
  • Manage teams in the identification of business requirements, functional design, process design (including scenario design and flow mapping), prototyping, testing, training, and defining support procedures.
  • Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies.
  • Define systems strategy; develop systems requirements; design, prototype, test, and define support procedures; and implement practical business solutions under multiple deadlines.
  • Oversee the implementation of master data management solutions using Oracle Siebel MDM solutions including Customer Hub.
  • Provide direction to team responsible for performing data conversion analysis, data mapping, and gap fit analysis using Informatica Power Center, Oracle Data Integrator and SQL Server Integration packages.
  • Direct data profiling, cleansing, matching, and transformation of rules for conversion using Informatica Data Quality, Identity Resolution, and Oracle Enterprise Data Quality.
  • Oversee analysis of business models specific to CRM and MDM applications and create data requirements.
  • Lead team to prepare conceptual, logical, and physical data models using Embarcadero and Microsoft Visio.



The team

Core Industry Solutions

Our Core Industry Solutions practice encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core of the business. Examples of the type of work we deliver to our clients includes Digital CARE (Epic), Insurance CST (Guidewire), and Digital Banking Solutions (nCino).

The team brings experience from across Deloitte to leverage common approaches, best practices, and strategic investments to scale these solutions by industry strategy. Professionals will focus on key client issues that are at the core of the business by integrating our industry expertise with deep technical and operational transformation capabilities.



Qualifications

  • Bachelor's degree or equivalent in Engineering (any), MIS, CIS, or a related field.
  • Five years of experience providing IT consulting services on behalf of a global consulting company.
  • 3 full life-cycle Salesforce implementations within the Banking & Securities industry; strong expertise in 2 of the following modules: nCino, Sales Cloud, Service Cloud, Marketing Cloud, Force.com, Apttus, Finastra Fusion, Trade Finance, Supply Chain Finance and Transaction Banking

Must have five years of experience with:

  • Implementing master data management solutions using Oracle Siebel MDM solutions including Customer Hub;
  • Performing data conversion analysis, data mapping, and gap fit analysis using Informatica Power Center, Oracle Data Integrator and SQL Server Integration packages;
  • Performing data profiling, cleansing, matching, and transforming rules for conversion using Informatica Data Quality, Identity Resolution, and Oracle Enterprise Data Quality;
  • Analyzing business models specific to CRM and MDM applications and creating data requirements; and
  • Preparing conceptual, logical, and physical data models using Embarcadero and Microsoft Visio.
  • In the alternative, the employer will accept a Master's degree in a stated field plus three years of experience.
  • 80% travel required.


Limited immigration sponsorship may be available.




How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.



Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.



Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.



Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.



Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.



As used in this posting, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available. https://www2.deloitte.com/us/en/pages/careers/articles/ban-the-box-notices.html



Requisition code: E20NYCCMGRKJ068-CBO


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