At DePaul University, we are looking for candidates who want to join us in our mission to provide access to education for all. Successful candidates welcome ideas and perspectives from colleagues and students representing a wide variety of cultures, backgrounds, religious beliefs, and experiences. We seek collaborative, open-minded and hard working professionals to work in a real world urban learning environment. Are you exceptional, yet modest and open to challenges? We seek achievers and leaders that want to bring their passion and skills to our well-respected community of approachable colleagues. Build your career with us.
Under direction, the Operations Engineer - Intermediate will implement, support, tune, monitor, and document enterprise-wide end user computing environments. This position will maintain operational knowledge of supported technologies and actively contribute to team goals.
Responsibilities & Duties
Implement, configure, upgrade, patch, troubleshoot and resolve problems with supported services.
Perform moderate to complex system administration tasks across supported technology areas. Additional responsibilities include monitoring and tuning system performance, maintaining service documentation and performing security patching.
Assist senior level staff members with advanced maintenance and troubleshooting activities.
Support and participate in new projects as assigned.
Seek continuous service improvement.
Provide Tier III end user support, provide documentation for service team, end user, and Tier I and Tier II support.
Performs other duties as assigned.
Education & Experience
Bachelor's degree in a technology field, with 3 years of application/system administration experience or equivalent.
Requires current experience working with some, but not all of the following technologies: Active directory, Exchange, SCCM, or desktop virtual environments.
Requires a solid background supporting Active directory, Windows server operating systems, Windows and Macintosh desktop operating systems, scripting, and automation.
Demonstrated ability to perform system administration functions proficiently for assigned technologies.
- Microsoft certification. (MCSA/MCSE)
Other Skills & Abilities Reqd
Must be able to grasp quickly and troubleshoot moderate to complex technical problems spanning a variety of technical disciplines. Some ingenuity and flexibility is expected.
Possess strong verbal and written communication skills and be able to explain moderate to complex technical problems or functions in a non-technical fashion.
Develop and maintain professional relationships with customers, co-workers, peers, and vendors.
Effectively work individually and as part of a team.
Demonstrate strong morale and spirit while focusing on the success of the team.
Use creativity, positivity, and unique personal attributes to contribute to a climate which motivates people to do their best work.
You may upload other attachments (Transcripts, Portfolios, Writing samples) in the “My Activities” tab of your profile.
Required to be on call 24/7 on a rotating schedule.
Occasionally requires off hours work, including nights and weekends.
May be called in as the subject matter expert on non-scheduled basis.
Salary & Benefits Package:
DePaul offers a comprehensive package including competitive pay and benefits to attract and retain the best talent in order to further the University's mission. For more information, please visit the following pages:
Required Background Check:
Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.
Mandated Reporting of Child Abuse & Neglect:
Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:
Illinois Department of Children & Family Services (DCFS)
Illinois Abused and Neglected Child Reporting Act
DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.
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