Hotel:Des Moines Embassy Suites
Bonus Eligible: No
Direct Reports: No
Reports To: Executive Chef, Banquet Manager or All Purpose Manager
The primary purpose of the Complimentary Food & Beverage Attendant is to provide guests with an excellent dining experience while assisting in the presentation of the complimentary breakfast/evening reception.
The Complimentary Food & Beverage Attendant will be tasked with the following duties, responsibilities, and assignments:
Complete the sanitization/disinfection/cleanliness of work area, including counter tops, utensils, equipment, and refrigeration equipment;
Present complimentary breakfast/evening reception by obtaining supplies, clearing dishes, wiping table, restocking buffet area.
Provide a high level of customer service, including resolving customer concerns in a warm and professional manner;
Able to perform the duties of a complimentary bartender, busser, cook, or server as needed;
Knowledge of menus, presentation, and preparation methods;
Ensure that all food is stored in proper containers and at proper storage and holding temperatures;
Work with all employees as a team to ensure smooth operation of food production;
Facilitate shift changes and relay any pertinent information to supervisor and/or next shift employees;
Observe Health Department guidelines for food handling and sanitation so that guests and employees will not be in risk of cross-contamination, keeping compartment sink, side boards, and refrigerators clean and sanitized;
Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and
Any and all other work as required to complete the primary purpose of the position.
Required Prior Experience:
Previous customer service experience
Preferred Prior Experience:
Previous food service experience
High school diploma or equivalent
Required Licenses/ Certification:
Food Safety Training certified or become certified within first 60 days of employment.
Alcohol Awareness certified or become certified within first 60 days of employment
Able to lift a minimum of 50lbs occasionally and 15lbs regularly
Able to bend and squat repeatedly
Able to walk and stand for duration of scheduled shift
Flexible to work day shifts, early mornings, evenings, nights weekends and holidays
In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!
EOE, including disability/vets
Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos
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