Emerson Electric Co Job - 31776496 | CareerArc
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Company: Emerson Electric Co
Location: Quezon City, NCR, Philippines
Career Level: Mid-Senior Level
Industries: Manufacturing, Engineering, Aerospace

Description

At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure. Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.

Description
To provide technical sales and application support to Emerson Process

Responsibilities

Duty 1: Proposal/Quotation Management


Product Model Configuration (Model Selection, Sizing and Configuration)
• Validates and Checks customer-provided model code for correctness and applicability based on customer specifications and current product offerings
• Reviews individual instrument specifications / requirements and selects appropriate model code and service offering. All products are based on current product and service offerings.
• Identifies service offering based on customer requirements
• Updates Clarification Deviation Assumption list
• Reviews configuration datasheet and validates against customer requirements.
• Perform automated sizing for the selection of the proper unit.
• Analyses customer requirements and provides recommended product features and build model.
• Identifies product suitable to replace an obsolete or competitor's unit based on sizing or information from the old product
• Validates correctness and applicability of non-standard product (with special or buy/resale) provided/recommended by appropriate support group.
• Identifies service offering based on customer requirements.
• Builds product model string based on customer requirements for 1-3 types of technology. System aided tool is used for the final model built.
• Prepares Clarification Deviation Assumption list

Lead Time Determination
• Provides product lead time based on system data (standard product lead time)
• Coordinates with the supplier/factory/other support group to obtain/identify specific lead time of a product not readily available on the system (may be a custom item with no standard lead time).
• Determines appropriate supplier, locations, factory to shorten lead time for quotes, orders.

Pricing Determination
• Generates and submits Gross Profit Report for approval.
• Calculates documentation/ service cost and fills out document/service quote form as part of proposal.
• Collates prices from system or price book.
• Coordinates with the supplier/factory/other support group to obtain product and service pricing.
• Populates the price in the quoting tool upon receipt from suppliers.
• Verifies and applies pricing based on project agreement.
• Validates and calculates pricing using offline pricing tools.
• Performs initial price screening by calculating the final price based on the DOA (Delegation of Authority).
• Calculates documentation/service cost and fills out document/service quote form as part of proposal
• Calculates Freight and packing cost based on payment terms and customer delivery address.

Proposal Document Creation
• Enters quote details, recommended product model codes, and miscellaneous items (documents and services) in system.
• Generates new or revised proposal
Escalations Handling
• Escalates commercial inquiries to factory /Escalates pricing issues to appropriate support group
• Escalates ITC Issues
• Escalates requests for model creation to the appropriate support group
• Escalates model configuration issues to product configuration solutions team
• Escalates requests to Tool Administrator for systems- related concerns
• Escalates commercial inquiries to factory /Escalates pricing issues to appropriate support group
• Coordinates with other teams/support to complete the request of customers
• Responds to Level 1 general inquiries and requests received from mailbox and identify need for escalations.

Meetings and Records Management
• Attends emergency/kick-off meetings with other functional groups (including Operations and Team Meetings)
• Logs Inquiries
• Records New Customers
• Saves/Uploads/Archives Communication Records (Filenet, OCM, GMS, CRM, Shared Folders, SharePoint)
• Generates Transaction Records (CRM Logging, SSRS Reports, EODN, Etc.)
• Monitors incoming emails in common mailboxes.
• Acknowledges receipt of customer emails/POs/RFQs.
• Updates order/quote records/data/status in Business System
• Verifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems


Duty 2: Order Management


Commercial/Technical Screening
• Checks for Completeness of Commercial Requirements for Tier 0/1 Orders
• Provides product lead time based on system data (standard product lead time)
• Coordinates with the supplier/factory/other support group to obtain/identify specific lead time of a product not readily available on the system (may be a custom item with no standard lead time).
• Validates and calculates pricing using system tools
• Check and extracts customer-specific information from business systems
• Identifies Order Tier
• Performs initial price screening by calculating the final price based on the DOA (Delegation of Authority).
• Calculates documentation/service cost and fills out document/service quote form as part of proposal.
• Calculates Freight and packing cost based on payment terms and customer delivery address"
• Resolves escalations for international trade compliance


Order Entry
• Enters Data/Order/Items into Business System
• Generates/Send Customer Order Acknowledgement
• Coordinates with Factory personnel/reps, Inside Sales and Customer Support Teams to monitor the status of RFQs, orders, buyouts, shipment Holds, Shipment Status, and Inspections
• Performs Quality Check on Orders from Junior Peers
• Escalates commercial inquiries to factory / Analyzes, qualifies, and completes Change Order Requests for Tier 0/1


Duty 3: Workload Management
• Allocates Requests/Tasks/ Emails to appropriate individual/support group

Duty 4: Continuous Improvement and Innovation
• Participates in the execution of Functional Unit Strategic Initiatives/Programs to support the objectives of the management.




Requirements


Education:Degree in Engineering (e.g. Instrumentation and Control, Chemical, Mechanical, etc.)

Job Related Experience: Minimum of 1.5 years actual experience in proposal generation and order management for process automation, control and optimization technologies and services

Specific Knowledge:


Basic knowledge of Instrumentation Engineering Principles
  • Basic knowledge Microsoft office applications

  • Technical knowledge on Instrumentation products

  • Applicable business processes & system tools (SharePoint; Symphony; CRM; Oracle)

  • English language proficient

  • Basic understanding of the sales and quotation process, business tools, operational metrics and key performance indicators

  • General understanding of the quote-to-cash process




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