Customer Care Associate Job Listing at Emerson in Pasig, NCR (Job ID 23001551)

Description

Customer Service

• Respond professionally, accurately and in a timely manner to customer contacts through calls and emails.
• Proactively inform customer of any delays or risk in order shipment.
• Resolve customer complaints and order issues with proposed preventive and corrective action where applicable following the correct escalation path.
• Educate FSO/EIPs/iCenters on any product or process updates •Conduct regular meeting with Field Sales Office and Impact Partnersregarding On-Time Delivery, Unclean orders, material issues and Order entry performance.
• Facilitate closure of finance related queries such as Corrective billing, Credit Notes/Memo, Pricing Issues, Invoicing Issues.

Order Fulfilment

• Review and acknowledge orders within agreed service level •Inform customer on unclean orders and advise appropriate action for resolution.
• Review orderbook daily to ensure that orders ship as per schedule.
• Process change order and cancellation requests
• Perform Manual order entry for internal and back-to-back Purchase Orders, Consignment orders, and Manual shipment orders.
• Collaborate with internal teams/support to drive accurate and timely fulfillment of orders from book to invoice.

Continuous Improvement

• Actively participate in meetings, trainings and programs tied to company objectives
• Support process improvements within the scope of work
• Complies with all department and company policies/procedures and all export regulations.
• Analyze and identify Late Reason for orders that missed the request date and/or promise date due to customer issues and execution errors.

Others

• Performs administrative, clerical, or manual labor tasks of moderate complexity