Emerson Job - 45972048 | CareerArc
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Company: Emerson
Location: Pasig, NCR, Philippines
Career Level: Associate
Industries: Manufacturing, Engineering, Aerospace


Customer Service

  • Respond professionally, accurately and in a timely manner to customer contacts through calls and emails.
  • Proactively inform customer of any delays or risk in order shipment.
  • Resolve customer complaints and order issues with proposed preventive and corrective action where applicable following the correct escalation path.
  • Educate FSO/EIPs/iCenters on any product or process updates •Conduct regular meeting with Field Sales Office and Impact Partnersregarding On-Time Delivery, Unclean orders, material issues and Order entry performance.
  • Facilitate closure of finance related queries such as Corrective billing, Credit Notes/Memo, Pricing Issues, Invoicing Issues.

Order Fulfilment

  • Review and acknowledge orders within agreed service level •Inform customer on unclean orders and advise appropriate action for resolution.
  • Review orderbook daily to ensure that orders ship as per schedule.
  • Process change order and cancellation requests
  • Perform Manual order entry for internal and back-to-back Purchase Orders, Consignment orders, and Manual shipment orders.
  • Collaborate with internal teams/support to drive accurate and timely fulfillment of orders from book to invoice.

Continuous Improvement

  • Actively participate in meetings, trainings and programs tied to company objectives
  • Support process improvements within the scope of work
  • Complies with all department and company policies/procedures and all export regulations.
  • Analyze and identify Late Reason for orders that missed the request date and/or promise date due to customer issues and execution errors.


  • Performs administrative, clerical, or manual labor tasks of moderate complexity

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