Highlight Top / Key Responsibilities for this position:
Overall responsibility for on-site service job execution and completion with satisfaction to customer
Ensure executing services in accordance with Emerson Standard procedures and operations are carried out within time schedule
Prepare detailed site visit report / MOM and arrange signed off from customer after completion of each job.
Promptly respond to customer's queries and complaints, escalating when necessary and ensuring that corrective action is taken by own organisation and by customer organisation.
Ensure Emerson Quality Management System and Procedures / Work Instructions are followed and standards are maintained.
Provide technical assistance and support to Project / Engineering department, on demand basis.
Keep yourself up-to-date knowledge on new services and product offered by Emerson Flow System. Maintain technical awareness of new technology and share the knowledge with the service team members.
Provide AMC and ARC service support and Maintain AMC/ARC calendar up to date
Keep service visit data including product configuration back-up are up-to-date on Server for various service calls.
Desired Educational Qualification
"Bachelor in Electronics OR Instrumentation Engineering with min. 3 to 5 years experience.
Experience on Flow Metering System for Oil & Gas Industry is preferred. "
Technical Skills / Knowledge Required
Knowledge on Flow Metering System
Work Experience on Products like Flow Meter, GC, Flow Computer, Control Valve etc.
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