Emerson's 132 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I, Customer Care, you will provide excellent support to Discrete Automation trade operations regarding customer support.
In this capacity, you will act as a frontline in giving solutions to customers through calls and emails. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines!
In this role, you will:
- Analyze, qualify, and complete change order requests.
- Enter data, orders, and items into the Business System for special and replacement orders.
- Escalate expedite orders and quote requests.
- Attend meetings with other functional groups to discuss operations, process updates, issues, and challenges.
- Acknowledge customer complaints in emails and phone calls and provide solutions to customers.
- Log individual productivity daily.
For this role, you will need:
- Bachelor's degree in any 4-year course.
- 6 months of relevant customer support experience.
- Proficiency in Microsoft Office applications.
- Excellent communication and typing skills.
Who you are:
You have a strong drive for results and exhibit passion and enthusiasm to get things done. With excellent customer support skills, you can efficiently carry out tasks independently and generate accurate, high-quality results. You are proactive and highly innovative in approaching problem-solving. With excellent communication skills, you can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.
Our Offer to You:
Make a difference with the work you do.
By joining Emerson, you will be given the opportunity to make a difference with the relevant and critical work you do in supporting long-term value creation for Emerson's business platforms and business units.
Apply on company website