The Patient Accounts Phone Representative works under minimum supervision to perform routine and complex clerical tasks; answers billing and account questions from patients, family members, visitors, and other clinic personnel; arranges for payment plans, when indicated; collects monies via credit card payments; and ensures good internal and external public relations.
High School Diploma or equivalent. Customer Service Training preferred. One or more years' front office experience in medical office/clinic required. Two or more years of A/R experience in medical office/clinic preferred. Appropriate English usage, spelling, grammar, punctuation; knowledge of basic arithmetic concepts; ability to operate standard office machines; basic application of CPT's. Excellent telephone skills. Ability to complete tasks in a timely and accurate manner; and compliance with department and organization policies and procedures. Strong verbal/written communication and customer service skills. Bilingual a plus.
Applications must be complete and demonstrate that the minimum qualifications are met. Resumes may be attached to completed application form as supplemental information, but will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the position will be invited to compete further in the recruitment process. Due to the large volume of applications received, we are unable to track for individual applications or discuss the application process.
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