Our Concierge is the face of our community, bringing people together and connecting people to their apartment homes. By exemplifying professionalism and superior customer service skills, the Concierge provides each person who walks into the community with a sense of Equity Residential's brand promise to Live Remarkably. The Concierge plays a vital role in helping the company establish customer loyalty, leading to resident engagement, satisfaction, and retention.
As a Concierge, you will be responsible for providing superior customer service to our residents, allowing us to deliver on our resident commitments of exceptional move-in, total satisfaction, express service, and personal attention. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills. A Concierge brings positive energy to each conversation, resolves any apartment issues quickly and effectively, and makes everyone feel welcome and appreciated.
WHO YOU ARE
A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others.
A Team Player. You are united with teammates in delivering the best experience to current and prospective residents.
Organized. You are flexible and able to juggle personal interactions with teammates and residents smoothly.
Caring. You put yourself in others' shoes and strive for positive outcomes.
Motivated. You invest extra energy to reach your goals and create synergistic relationships with team members and residents.
Solution-Oriented. You follow through on commitments, letting residents know that they matter.
WHAT YOU'LL DO
Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with teammates, visitors, and current residents.
Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas, and working with the appropriate team members or contracted employees to ensure that all areas are maintained to Equity Residential's standards. Coordinate maintenance of office and amenity equipment including copiers, printers, resident business centers, fitness equipment, and resident lounge amenities.
Handle transactions like managing vendors and deliveries, accepting and logging packages, and inspecting move-ins and move-outs. You will also provide leasing assistance to property leasing staff by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process.
Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests. Immediately contact emergency maintenance personnel if an emergency maintenance situation develops.
Collaborate with talented teammates to identify and solve any apartment issues that arise.
Plan fun activities that help build a strong sense of belonging among residents.
Demonstrated proficiency in working with computers including word processing, calendar management, software/database, and social media
Excellent communication, interpersonal, time management, and organizational skills
High school diploma or equivalent
Available to work a flexible schedule, including weekends and holidays
One year customer service and/or administrative experience in a professional environment
College degree or coursework
Prior experience in front desk support (hotel concierge, office or medical receptionist, etc); experience with leasing, sales or hospitality a plus
Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive. It means striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together.
Our portfolio of high-quality properties in urban growth markets – New York City, Boston, Washington DC, Seattle, San Francisco, Southern California, and Denver – provides homes where people most want to live, work and play. We've got the best people in the business, as evidenced by our employee engagement scores and customer loyalty ratings. That's why our employees say they are proud to work at Equity, a company that gives our residents a place where they can Live Remarkably, and offers a culture where our employees have the opportunity to thrive.
When you join Equity Residential, you won't be treated as simply another employee — you will be considered a partner in our shared success. As such, we are committed to investing in your personal success through a benefits program that supports your Total Wellbeing.
We recognize that everyone has different needs outside of work. That's why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique benefits options to employees, like a comprehensive wellness program, pet insurance, new parent benefits, and paid time off for community service projects. In addition to your next job, you can also find your next home with us! Rent discounts on Equity Residential apartment homes are available to our benefits-eligible employees. The amount of the discount offered is determined based on the market, ranging upwards from 20%. Learn more about our Total Wellbeing program here.
At Equity Residential, like our residents, our employees come from everywhere. A richly diverse work environment captures top talent, cultivates the best ideas, and creates the widest possible platform for success. By focusing on inclusion, these differences are harnessed to create value — in ideas, business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive.
All aspects of the employment process are merit-based. Every Equity employee is expected to maintain a work environment that is free from discrimination and harassment. Equity Residential does not discriminate against any employee or job applicant because of race, religion, color, creed, sex, sexual orientation, gender, sexual/gender identity/expression, age, pregnancy (including childbirth, lactation or related medical conditions), physical or mental disability, national origin, citizenship status, military (including uniformed service member or protected veteran) status, marital status, genetic characteristic or information, ancestry or any other characteristic protected by law. Equity Residential also prohibits retaliation against individuals who report harassment or discrimination, or participate in investigations into such conduct.
Apply on company website