Ericsson Job - 31570049 | CareerArc
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Company: Ericsson
Location: Noida, UP, India
Career Level: Mid-Senior Level
Industries: Telecommunications, Broadcasting

Description

Date: Jan 24, 2020

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world. Headquartered in Stockholm, Sweden, Ericsson is proud of its global presence across 100+ countries and market areas. With a strong focus on innovation, we possess 49 thousand registered patents and a global strength of over 95 thousand competent professionals. We also take pride in supporting networks that cater to a capacity of 40 percent of the world's mobile traffic, thereby connecting more than 2.5 billion subscribers and counting. We are a world leader in the rapidly changing environment of communications technology – by providing hardware, software, and services to enable the full value of connectivity.

ICT Engineer: Noida

About Ericsson:

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world. Headquartered in Stockholm, Sweden, Ericsson is proud of its global presence across 100+ countries and market areas. With a strong focus on innovation, we possess 49 thousand registered patents and a global strength of over 95 thousand competent professionals. We also take pride in supporting networks that cater to a capacity of 40 percent of the world's mobile traffic, thereby connecting more than 2.5 billion subscribers and counting. We are a world leader in the rapidly changing environment of communications technology – by providing hardware, software, and services to enable the full value of connectivity.

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If you are someone who has passion towards technology and innovation, here is an opportunity to work with us. As an Application Development and Maintenance Delivery Manager we are looking for future leaders with Entrepreneurial & Service mindset to influence and deliver results.

Job Summary:

We are now looking for an Information and Communication Technology (ICT) Engineer. You will plan and operate the software and hardware solutions for the internal Ericsson users. As an ICT Engineer, you will ensure a stable environment and optimize the solutions/services to the agreed service levels in a cost efficient and timely manner.

Additional services required by the customer are handled on a case by case basis.

You will:
1. Basic Knowledge of Windows(MCSA) and Linux(RHEL)
2. Knowledge of AD Servers
3. Troubleshooting skills of Windows Machine
4. Knowledge of Skype/Lync Infra Architecture
5. Knowledge of Voice Architecture
6. Knowledge and Troubleshooting skills of PBX, IP&SIP Phones
7. Fair Knowledge of Lync enterprise voice

Responsibilities:

- Work in 24x7 rotational shifts
- Monitor and troubleshoot our production environment including various network devices
- Maintain 100% uptime of the production services.
- Address all issues reported by our monitoring tools, including escalation on issues that require more senior intervention
- Follow escalation process through issue completion, including providing documentation after resolution
- Follow regular Operations procedures and complete all assigned tasks during the shift
- Assist in root cause analysis of the issues with relevant log entries
- Send periodic NOC reports with the system and service status.
- Build knowledge base by creating and updating documentation for support

Required experience:
- Bachelor's Degree (B.E./B.Tech) in Computer Science or related field. In lieu of degree, relevant skills or equivalent experience
- 2+ years' experience supporting a real-time 24x7 production environment.
- Good written and verbal communication skills; ability to organize and prioritize tasks
- Ability to work independently and in a team environment
- Strong analytical and organizational skills

Minimum years of relevant experience: Min 5 years of relevant work experience.

What's in it for you?

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

Next Steps:

What happens next once you apply? Read about the next steps here

For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


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