Date: Apr 1, 2020
Location: Montreal, Quebec, Canada
Are you a highly detailed person who's not afraid of digging into the data and problem solving? Do you love the border between development and product? Ericsson is this place, and we have an exciting opportunity for you in a fast-paced, highly collaborative technical environment.We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.
The RAN Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales and R&D.
You are expected to travel to customer's sites if required. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within telecom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on bigger responsibility and it is important that you can work independently.
- Perform customer issues trouble shooting, resolution & delivery for the Radio Domain (RAN)
- Be on call 24/7 on rotation basis to handle customer issues
- Be able to travel to Customer sites on need basis for local support activities
- Be able to work on Ericsson standard support tools for tickets update such as CSR (Customer Service Request), MHWEB, etc.
- Assist other new team members in mentoring & knowledge sharing
To be successful in the role, you must have:
- Bachelor or Master Degree of Science/Engineering or equivalent
- Expert technical knowledge on Radio domain: (5+ years of experience)
- Extensive experiences from support services (5+ years)
- Excellent ability to professionally represent Ericsson in customer environment
- Proven ability to work and to make decisions independently and under time pressure
- Excellent ability to describe technical issues in clear and understandable manner
- Excellent Knowledge Sharing & Collaboration Skills
- Excellent Communication Skills
- Coaching & Mentoring Skill
- Willingness to travel on short notice
- Fluency in English
We work in an industry where new opportunities are emerging every day. And as these new opportunities emerge, we see the potential to make a difference. With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.
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Primary country and city: Canada (CA) || || Montreal || ServEng
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