Global Payments Inc. Job - 30702990 | CareerArc
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Company: Global Payments Inc.
Location: Rochester, NY
Career Level: Associate
Industries: Banking, Insurance, Financial Services

Description

Summary:

We are an innovative company looking for a polished and energetic Customer Experience Representative. In this role, you must be a highly proactive self-starter, extremely organized and thrive in a small, entrepreneurial environment that is mission-driven, results-oriented and team-spirited!

You must have the ability to work independently on various projects from conception to completion and must be able to work under pressure, at all times, to manage or work through a variety of activities.

We are looking for a highly analytical individual with a demonstrated interest in technology to join our growing Customer Experience team. An ideal candidate should be a fast learner, an independent thinker, and one that complies with standards and maintains the highest levels of transparency. Working with us, you'll have the opportunity to add new business and technical skills to your repertoire. As our company grows, so will your opportunities.

Job Details:

Responsibilities:

  • Answering phones and emails, providing support on a wide range of topics

  • Act as a trusted advisor to new and prospective customers

  • Review customer requirements to provide the most optimal solution for their organization

  • Troubleshoot technical issues and communicate back to the customer

  • Stay up-to-date by reading technical articles and receiving training for new features

Requirements:

  • 1-3 years of Customer Experience/Support experience (SaaS experience preferred)

  • Analytical mindset with the ability to quickly recognize patterns

  • Able to master new software and systems effortlessly and quickly

  • Superb writing and communication skills: accurate, focused, and detailed

  • Excellent at multitasking and highly productive

  • Strong interpersonal skills

Preferred:

  • Salesforce experience

  • Experience in online webinars, trainings, and demos

  • Experience in a high-tech, startup or rapid growth company

  • Knowledge of nutrition and K12 industry

Minimum Qualifications:

  • Associate or Bachelor's degree and/or a minimum of 3 years professional experience
  • Exemplary written and verbal communication.
  • Demonstrated ability to work independently and prioritize multiple, high-priority tasks
  • Ability to interact with people at all different levels from visitors to visionaries
  • Unimpeachable judgment and discretion in handling confidential information
  • Flexibility to perform job tasks outside of job description when necessary
  • Tech-savvy
  • Strong working knowledge of GSuite

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.


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