Summary:Under general direction, the Senior Application Administrator formulates and defines system scope and objectives based on user needs. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary. Competent to work at the highest technical level of all phases of applications systems analysis activities. The individual must have experience in managing and maintaining the BigFix application with the ability to branch out into other applications with in the Governance Technology team scope.
The Senior Application Administrator is responsible for the day-to-day operations of the IBM/HCL BigFix product.
This includes fixlet creation, patch deployment, software deployment, reporting, application health and the overall application support.
Evaluates user needs and system functionality in order to ensure that customer-facing production and internal business systems meet the needs of individuals and projects.
Ensures the smooth operation of Governance Technology Tools for the business related to system stability and compliance.
Manages crisis situations, which may involve security violations or complex technical hardware or software problems.
Performs regular system auditing tasks including daily log monitoring, regular system patch reviews and system alert message review.
Creates and regularly updates the monitoring systems for production systems to ensure that appropriate personnel receive early warnings of potential issues.
Effectively communicates relevant systems related information to the information technology team and superiors.
Responds to escalated help desk issues that may involve complicated technical troubleshooting.
Designs, configures and maintains configuration standards for critical business applications.
Architects, implements, documents and maintains all technology and procedures to comply with the security requirements of a financial transaction processor (PCI).
Continually keeps up to date with the latest technologies.
Carries an automatic notification device and is available for after-hours on-call support.
Maintains regular and predictable attendance at the worksite.
Works collaboratively in a team environment with a spirit of cooperation.
College Degree preferred
Experience in managing and maintaining the BigFix application with the ability to branch out into other applications with in the Governance Technology team scope.
Experience with IBM / HCL BigFix for 5+ years
Responsible for overall BigFix application administration
Able to work both independently as well as collaboratively achieving results within established timeframes with minimal supervision
Strong understanding of server, workstation and network infrastructure and communication
Ability to manage and prioritize multiple assignments supporting business as usual, user request as well as special projects
Able to effectively communicate and display a professional, mature attitude in dealing with internal customers, management and personnel across the organization
Bachelor's degree in Computer Science/ Information Technology or related and relevant experience
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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