An opportunity to make an impact? What a concept! The chance to make a difference. There's no greater feeling in your career. It makes you feel like you're on top of the world. It's a feeling you can experience at Golden Corral. The company behind the highly successful chain of family-style buffet and grill restaurants, we provide the guidance and support that result in extraordinary growth. And with individuals like you on our team, our organization will grow for years to come.
Currently, we seek an individual as an IT Support Analyst at our corporate headquarters in Raleigh, NC. In this role, you will be responsible for In-Store computers and POS support activities including user support, hardware depot maintenance, testing and distribution of software.
- The IT Support Analyst is responsible for In-store Systems including Desktop PCs with extended devices, Computer Base Training systems, Touch Kiosk systems, and Point-of-Sale systems. Responsible for Network troubleshooting and setup including Modem configuration. Responsible for supporting GC proprietary and OEM software on all devices in the restaurant. 85%
- Supports documentation and problem determination documentation. 5%
- Assists in software/hardware rollout. 5%
- Performs other duties as assigned. 5%
Requirements include strong computer skills including device configuration, familiarity of hardware installation and support; basic programming including understanding of Batch and VB files; and strong customer service orientation. This includes problem solving skills, organizational skills and excellent interpersonal and communication skills. Successful candidates are self-motivated with team oriented goals.
Education/ Experience: College degree or equivalent preferred. Minimum of six months (6) of PC and Point of Sale experience and user support. Ability to work under pressure is essential.
Required Skills: Advanced TCP/IP network configuration, advanced knowledge of Windows Software Configuration, and basic scripting knowledge including the ability to create and follow Batch, VB files for troubleshooting.
**All Golden Corral IT Support Analysts are required to operate on a 12-week rotating shift schedule to support the needs of our company and franchise restaurants. The Golden Corral Help Desk operates 20 hours per day, 364 days per year. Shift rotation subject to change. A 10% shift differential is paid for evenings and weekends. The rotation schedule is listed below.
Rotation Shift Schedule:
Tuesday through Friday 1st week: 8:00am - 5:30pm 2nd week: 7:00am - 4:30pm
Weekend Day Shift 1:
Thursday: 7:00am - 5:30pm Saturday & Sunday: 6:00am - 5:00pm
Weekend Day Shift 2:
Saturday through Monday: 6:00am - 5:00pm
Weekday Night Shift:
Tuesday through Thursday: 4:30pm - 2:00am Friday: 4:30pm - 3:00am
Weekend Night Shift:
Saturday: 4:00pm - 3:00am Sunday & Monday: 3:00pm - 2:00am
Golden Corral offers a variety of benefits designed to meet the particular needs of employees and their families. Benefits packages for Company Support Center employees include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) (Company Matching Program)
- Company Paid Life Insurance
- Short and Long Term Disability Insurance
- Paid Vacation and Holidays
Are we the company for you? If so, please click on the application link to take a few minutes to complete our official online application so that our recruiters can evaluate if we have a position that may be the best fit for you.
Your application will be kept on file for consideration for future openings. We thank you in advance for providing this detailed information and appreciate your interest in Golden Corral Corporation. Our commitment to valuing diversity helps create an environment where everyone can be successful.
Upon completion of your online application, you may be directed to complete an additional online questionnaire that is specific to the position in which you are applying.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Apply on company website