Grand Casino Job - 29374429 | CareerArc
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Company: Grand Casino
Location: Hinckley, MN
Career Level: Mid-Senior Level
Industries: Hospitality, Travel, Leisure

Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

  • Responsible for preparing, seasoning, finishing, and garnishing all food in kitchen preparation in accordance with established recipes.
  • Enforce performance standards, policies and procedures as they relate to Venue operations.
  • Ensures smooth and efficient operations on a continual basis.
  • Ensure the highest possible standards of Guest Service and Associate relations are maintained and carried out in a fair and equitable manner.
  • Ensure compliance with all health and safety standards/regulations as well as all applicable beverage, Tribal, Federal, State and Local laws/ordinances.
  • Assist Venue Management with scheduling of Associates and ensuring correct staffing levels and adjustments are made in accordance with Guest needs.
  • Monitor the job performance of all Associates and provides feedback on it to aid the Associates in developing and enhancing skills.
  • Provide input to the Venue Manager concerning operational deficiencies and areas in need of improvement.
  • Responsible for promoting positive Guest Relations through prompt, courteous and efficient service.
  • Review, recommend and suggest to hire, suspend, transfer, promote, evaluate, discipline and terminate all service Associates in a fair and equitable manner.
  • Responsible for listening to, evaluating and handling Guest complaints in a way that satisfies the Guest to their satisfaction.
  • Responsible for maintaining open communication throughout the venue, through monthly staff meetings and daily pre-shift meetings.
  • Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as Mille Lacs Corporate Ventures internal controls, policies and procedures.
  • Perform other duties as assigned.


Requirements

QUALIFICATION REQUIREMENTS: EDUCATION and/or EXPERIENCE:

  • High School diploma or general education degree (GED).
  • Three (3) years of kitchen operations experience
  • To include one (1) year Supervisory/Managerial experience or two (2) years as a Grand Casino Line cook experience or successful completion of a Grand Casino Food and Beverage Supervisor Trainee program.


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