Guitar Center Job - 31233507 | CareerArc
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Company: Guitar Center
Location: Johnson City, TN
Career Level: Entry Level
Industries: Retail, Wholesale, Apparel

Description

PURPOSE OF THE JOB
The purpose of this job is to perform maintenance and repair services on customer-owned
instruments and to assist in maintenance of specific store inventory, continually building and
increasing the business through great customer experience and quality work.

RESPONSIBILITIES/DUTIES

  • Interact with customers, ensuring a positive customer experience
  • Service customer-owned instruments with a high level of craftsmanship
  • Maintain store owned gear, as requested
  • Complete warranty repair work
  • Additional duties as assigned
   

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.



Requirements

MINIMUM REQUIREMENTS & SPECIAL ATTRIBUTES

  • High School Diploma or GED required
  • Entry level; zero years of relevant work experience required
  • Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationships with others.
  • Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
  • Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so.
  • Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able to communicate and present in a group setting.
  • Organizational Skills: Able to utilize time, energy, and resources to stay on track and achieve goals. Able to adhere to a systematic course of action to achieve an objective. Able to multitask and pay strong attention to detail in a fast-paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner.
  • Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
  • Technology Skills: Able to navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.
  • Training: Able to effectively train learners and communicate info and techniques so that they are retained.
  • Physical Functions: Standing required 65% of the time. Walking required 15% of the time. Sitting and lifting required 10% of the time, respectively. The person in this role must be able to lift up to 25 lbs.
  • Language Skills: Must be able to speak, read, write, and comprehend English.


 Apply on company website