An Outreach Representative works directly with members and provider offices to increase utilization and
access/availability of services to members. An Outreach Representative must be able to speak in English as well as one of the following: Spanish, Mandarin, Cantonese, Russian, Bengali or Urdu.
Monday – Friday 1:00pm – 5:00pm June 1, 2017 – December 15, 2017
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Include the following. Other functions may be assigned as business conditions change.
• Reach out to members by phone and encourage them to utilize their child’s coverage
• Educate members on their Child’s dental benefits and provide members with assistance scheduling a dental appointment with a Healthplex dental office
• Track and document member Appointments
• Call members to confirm dental appointments
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or GED with (1-2) years of Customer Service Call Center experience preferred. Excellent verbal and written communication skills.
Basic computer and keyboarding skills.
Knowledge of dental procedures and terminology a strong plus. Excellent communication skills. Good voice and diction. Bi-lingual English, Spanish, Mandarin, Cantonese, Russian, Bengali or Urdu. Excellent customer service skills (friendly, courteous and helpful).
Equal Employment Opportunity:
Healthplex is committed to equal employment opportunities. It is Healthplex’s policy to prohibit employment discrimination, including but not limited to harassment on the basis of age, ancestry, color, marital status, (including civil union status), national origin, race, religious creed, sex, sexual orientation, disability, veteran status, citizenship status national origin, sex, age, disability, marital status, (including civil union status), national origin, race, religious creed, sex, sexual orientation, disability, veteran status, citizen status or any other characteristic protected by law.
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