Highland Hospital Job - 44336919 | CareerArc
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Company: Highland Hospital
Location: Rochester, NY
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech

Description

The Medication Management Technician Specialist (MMTS) is responsible for managing the operational component of the patient's medication use process. The MMTS is a vital part of the team that strives to improve and enhance patient care by employing a whole patient approach to pharmaceutical care. The MMTS will consider the barriers to care that prevent patients from achieving optimal prescription care including, but not limited to, benefits investigations, ability to follow complicated drug regimens, transportation issues, socio-economic concerns, language barriers, and patient's support system. The MMTS will strive to overcome these barriers providing the patient with the tools necessary to adhere to the optimal drug regimen for their condition(s). The MMTS will support the dispensing pharmacies remotely by helping manage queues, proactively managing refills, balancing workloads, triaging phone calls, and providing billing support. They will also support the dispensing pharmacies on-site as needed and help standardize medication management workflows across multiple pharmacies. The MMTS will be the link between the patient, pharmacists, insurance, and clinical staff to ensure coordinated and optimal patient care. Daily tasks will be completed independently and prioritized based on the patient and pharmacist needs. Duties of this position require proper judgement, critical thinking, sensitivity and strict adherence to the Highland Hospital policy on confidentiality and the protection of Protected Health Information.The Medication Management Technician Specialist (MMTS) is responsible for managing the operational component of the patient's medication use process. The MMTS is a vital part of the team that strives to improve and enhance patient care by employing a whole patient approach to pharmaceutical care. The MMTS will consider the barriers to care that prevent patients from achieving optimal prescription care including, but not limited to, benefits investigations, ability to follow complicated drug regimens, transportation issues, socio-economic concerns, language barriers, and patient's support system. The MMTS will strive to overcome these barriers providing the patient with the tools necessary to adhere to the optimal drug regimen for their condition(s). The MMTS will support the dispensing pharmacies remotely by helping manage queues, proactively managing refills, balancing workloads, triaging phone calls, and providing billing support. They will also support the dispensing pharmacies on-site as needed and help standardize medication management workflows across multiple pharmacies. The MMTS will be the link between the patient, pharmacists, insurance, and clinical staff to ensure coordinated and optimal patient care. Daily tasks will be completed independently and prioritized based on the patient and pharmacist needs. Duties of this position require proper judgement, critical thinking, sensitivity and strict adherence to the Highland Hospital policy on confidentiality and the protection of Protected Health Information.

Requirements

  1. Education: High School Graduate or GED required. Associates degree in a medical or related field preferred.
  2. Experience:  Minimum of 3 years of experience in a medical related patient/customer related role.
  3. License/Certification Required:  Certified pharmacy technician (CPhT) certification required within 1 year of hire date.
  4. Skills:  Understanding and proficiency of Microsoft Office Suite (Excel Word, Outlook, PowerPoint).  Excel expertise is preferred.


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