Performs full range of duties related to processing patient information for visits which may include: reception, registration, change capture and change entry, appointment scheduling, medical records management and telephone management. Responsible for accurate and timely input of collected information into the hospital information systems. Maintains confidentiality of all patient accounts, appointments, medical records and inter-departmental issues. Focuses on displaying patient-family centered care, upholding the ICARE Values and Promise standards.Responsibilities include but are not limited to: Greeting all patients and visitors with the highest level of professionalism; patient check in/check out; registration of all patients into information systems; high volume of telephone calls involving triage of phone calls to the appropriate person/department; scheduling patients for appointments, tests and procedures using the hospital scheduling system; collecting demographic information; insurance verification and pre-verification; referring to financial counselor as needed, collecting co-payments; recording all copayment collections by individual insurance codes, reconciling at the end of the day; obtaining referrals as needed, provide general information to patients and their families as previously established within the department guidelines; makes all necessary referrals, assists with the completion of various forms as requested by patients or staff, perform general billing related functions, respond to patient/insurance billing questions; assist with the completing private-pay insurance forms as capable.Maintenance of medical records, including filing, typing and interdepartmental correspondence. Responsibilities include, but are not limited to pulling and preparing charts for patient visits, chart assembly filing lab reports and other documents, re-filling charts, maintaining patient files/charts, sending correspondence to patients, copying & sending records. Chart preparation for next day appointments. Sort and route all correspondence in the timeliest manner. Participates in staff meetings as integral member of a collaborative team to improve efficient delivery or quality health care to patients. Makes recommendations and assists in implementing and evaluating those recommendations agreed upon by the staff.
- Education: High school diploma or GED; or equivalent experience.
- Experience: Two (2) years previous office experience; medical office experience preferred.
- Skills: Ability to use various hospital information systems (eRecord/EPIC), Microsoft Outlook, Microsoft Word, is desirable.
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