Hilton Atlanta Airport Job - 38572551 | CareerArc
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Company: Hilton Atlanta Airport
Location: Atlanta, GA
Career Level: Hourly
Industries: Hospitality, Travel, Leisure

Description

Hilton Atlanta Airport

Provide superior customer service while maintaining a clean and attractive outlet for guests.



Qualifications

  • Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes as relating to pricing. 
  • Ability to operate a keyboard and Point of Sale procedures. 
  • Ability to effectively deal with and resolve conflict situations, such as inaccurate check total. 
  • Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


Responsibilities

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests. 
  • Prepare customers orders as requested accurately and efficiently. 
  • Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge). 
  • Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.
  • Maintain the highest level of standards for all product preparation.
  • Clean or sanitize work areas, utensils, equipment, service stations or seating areas. 
  • Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. 
  • Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability. 
  • Comply with attendance rules and be available to work on a regular basis. 
  • Perform any other job related duties as assigned.


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