The Flagship Floor Attendant is responsible for cleaning and maintaining the dining and/or buffet area within the lounge and serving guests food items, following all established service and guest experience standards.
•Ensures all food and beverages are arranged to established service standards
•Sets up, stocks, cleans and maintains food and beverage offerings
•Maintains all coffee and beverage services
•Maintains standards of service and guest experience
•Serves and responds to the food and beverage needs of guests
•Uses tray for all guest service
•Maintains in-depth knowledge of products on hand
•Clears, cleans and sanitizes tables, seats, dining area and buffet area
•Maintains food temperature
•Provides comprehensive floor presence
•Occasionally assists with basic food preparation (e.g. warming up soup, operating panini press)
•Follows all established rules and sequence of service and dining etiquette standards
•Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind
Minimum Qualifications, Knowledge, Skills, and Work Environment:
•Requires at least 4 years of closely related work experiencing, including experience servicing customers in a premium airport lounge or closely related food and beverage establishment
•Requires ability to demonstrate tact and discretion in interactions with premium clientele
•Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
•Requires ability to work long hours, while standing.
•Possess strong sanitation habits.
•Requires ability to provide strong customer service
•Ability to multi-task and ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner
To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/. Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)
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