The purpose of the Senior Director, National Lounge Operations is to serve as the executive liaison between American Airlines Corporation and HMSHost, with full responsibility to direct resources in support of the partnership relationship, drive continuous operations improvement, negotiate and adhere to contractual obligations, and grow revenue and profitability. This is a senior management position and reports to the Vice President of Operations.
•Maintains great interpersonal relationships with key American Airlines contacts, and acts as HMSHost's key executive liaison with American Airlines Executives.
•Responsible for developing and executing the American Airlines brand strategy, communication, execution, compliance, conflict resolution, brand integrity and monitors, analyzes and communicates standards and performance for all sales and service metrics.
•Upholds operation standards policies, work policies, training programs, food, beverage and merchandise controls; ensures all American Airlines communications are distributed to field operations consistently and clearly.
•Monitors, directs and enhances the food and beverage program. Works with Culinary, training, marketing, and Supply Chain to ensure all food products meet desired product specifications and cost levels.
•Partners with HMSHost Directors of Operation /Sr. Directors of Operation to ensure Lounge Operations meet all performance standards and contract requirements and are managed to meet or exceed service level agreements as set forth by the airline agreement
•Partners with HMSHost Directors of Operation / Sr. Director of Operations on all employment decisions for local lounge leadership and staff.
•Resolves contract or company or airline/client violations in a timely manner through troubleshooting, development of work objectives and action plans in conjunction with the American Airlines partners and Operations.
•Leads the American Airlines Lounge Director and branch operations teams to improve communication, sales and enhance execution.
•Directs marketing opportunities between American Airlines and HMSHost, to include strategy, products and execution.
•In conjunction with American Airlines, operations and other departments, facilitates the communication of top line performance information between American Airlines and HMSHost through quarterly business reviews.
Minimum Qualifications, Knowledge, Skills, and Work Environment:
•Requires a Bachelor's degree or at least 10 years of experience in hospitality management, at least 3 at an executive level
•Require 5+ years of experience managing multi-location casual/fine dining operations
•Requires demonstrated experience managing matrix and virtual teams across a broad geographic area/region/district
•Required demonstrated relationship management skills
•Requires demonstrated executive presence, expert level negotiation skills, a strategic mindset, and strong business acumen
•Requires strong oral, written and interpersonal skills
•The right candidate may reside anywhere. This position requires 50% of the time to be spent in Dallas / Ft. Worth plus the ability to travel an additional 25-40% of the time to other locations in the U.S. To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/. Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)
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