Huntington Hotel Group Job - 30887210 | CareerArc
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Company: Huntington Hotel Group
Location: Goleta, CA
Career Level: Hourly
Industries: Hospitality, Travel, Leisure

Description

Job Title: Server

Department: Food & Beverage

Reports to: Director of Food & Beverage Manager, Food and Beverage Supervisor

Position Summary: The purpose of this position is to sell and serve food and drinks in a professional manner while providing a personalized, exceptional dining experience through friendly, attentive, and responsive service.

Essential Functions

  • Greets patrons with a warm welcome.
  • Clears and resets tables.
  • Provides a unique and personalized dining experience.
  • Describes menu items using descriptive language and makes recommendations based on customer preference.
  • Responds promptly and courteously to all requests.
  • Takes food and beverage orders and enters in POS system.
  • Maintains specific side-work and ensures the total cleanliness and smooth operation of the restaurant.
  • Anticipates the needs of the patron and acts upon them.
  • Answers questions about food, beverage, and other restaurant or hotel functions and services.
  • Maintains a clean and organized work and service area.
  • Ensures guests are satisfied with their food, beverage, and service.
  • Prepares final bill; presents check to guest; accepts payment; processes credit card charges or makes changes (if applicable).
  • Teamwork – offers or asks to help fellow team members as situations arise.
  • Thanks guests by name (if a credit card is used) and invites them to return.
  • Carries plates and/or trays.
  • Checks identification of guests to ensure they are of legal age to consume alcoholic beverages.
  • Refuses to serve alcoholic beverages in a polite manner to guests who are not of legal age.
  • Monitors the behavior of guests that are consuming alcohol and counts number of drinks served. Offers taxi to patrons that should not drive and alerts a manager to intervene if necessary.
  • Reports to work in a neat and clean uniform. Keeps hair well-groomed and practices good hygiene.
  • Completes required training and passes test for responsible service of alcohol.
  • Has FUN!
  • Completes all other duties as assigned.
  • Arrives at work on time for scheduled shift.
  • Completes any reasonable task assigned by managment or a supervisor.

Knowledge and Critical Skills/Expertise

  • Excellent communication skills.
  • Ability to multi-task.
  • Basic computer skills.
  • Must be able to suggestively sell food and beverage items.
  • Ability to work weekends, holidays, and special events unless approved by manager.
  • Flexibility to work shifts according to business demand.
  • Working knowledge of beer, wine, liquor, and common drink recipes.
  • High level of honesty and integrity.
  • Ability to take direction while working quickly and efficiently.
  • A basic knowledge of dining room and service procedures and functions.
  • Basic math skills and the ability to handle money and operate a POS system.
  • Ability to hand-carry a minimum of three (3) plates.

Experience

  • No educational requirement.
  • Must be of legal age according to State regulations to serve alcohol.
  • Minimum of one (1) year experience as a server.
  • Micros experience strongly preferred.

Physical Demands

  • Walks and stands during entire shift.
  • Continuously reach, bend, lift, carry, and stoop.
  • Hazards include but are not limited to: cuts, slipping, tripping, falls, and burns.
  • Frequent washing of hands.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

FLSA: non-exempt

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.


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