IDT Job - 43775360 | CareerArc
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Company: IDT
Location: Leuven, Flanders, Belgium
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech

Description

The Quote and Order Administrator is responsible for handling all inquiries for standard quotes leading up to order placement to provide a positive customer experience. Individuals is this role also work to resolve all order exceptions with the customer to ensure IDT has all necessary information required to process. 

Your profile:

  • Identifies the correct product offering; uses IDT's internal software to configure and quote customer requests. 

  • Responsible for timely and accurate generation of quotes for standard product offerings and subsequent order placement 

  • Reviews orders to screen for most common issues and clarifies any missing/unclear information 

  • Resolves order exceptions for orders received by email and the website 

  • Answer inbound customer inquiries by phone, email or chat for requests during the quote to order cycle 

  • Documents all inbound and outbound customer interactions in IDT's Customer Relationship Management (CRM) database.      

  • Uses correct escalation procedures for issues outside the scope of accountabilities or expertise 

Education/Experience:

  • High school degree with 2 years customer service experience required.

  • Bachelor's degree in a scientific related field prefered

  • Excellent computer skills (MS Office)

  • SAP Experience

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you've ever wondered what's within you, there's no better time to find out.



Responsibilities

The Quote and Order Administrator is responsible for handling all inquiries for standard quotes leading up to order placement to provide a positive customer experience. Individuals is this role also work to resolve all order exceptions with the customer to ensure IDT has all necessary information required to process. Identifies the correct product offering; uses IDT's internal software to configure and quote customer requests. Responsible for timely and accurate generation of quotes for standard product offerings and subsequent order placement . Reviews orders to screen for most common issues and clarifies any missing/unclear information . Resolves order exceptions for orders received by email and the website . Answer inbound customer inquiries by phone, email or chat for requests during the quote to order cycle . Documents all inbound and outbound customer interactions in IDT's Customer Relationship Management (CRM) database. Uses correct escalation procedures for issues outside the scope of accountabilities or expertise .


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