Description
Your role in helping us shape the future:
As a Senior NOC Technician, you will provide leadership and high-level technical expertise for Radio Frequency (RF) issues, Occasional Use (OU), full-time managed services and special events. In this position you will offer expert level troubleshooting support and analysis to the NOC team for resolution of complex customer service issues. You will be responsible for monitoring information on all sites, network infrastructure, and backhaul. In this role, you will coordinate the integration of new technologies, drive the development of operational procedures, enhance training material and direct significant departmental projects. You will facilitate teamwork in direct support of Managers, collaboration with and mentoring of junior team members, and focus on professional development as a role model. In addition, you will contribute to call-in support and 24/7 rotating shift coverage as needed
Are you up to the challenge?
- Lead by example, promoting a high level of teamwork
- Train junior staff members
- Conduct process reviews and provide tool development input
- Assist management in all operational issues
- Assist in the development and support projects
- Provide coverage for Principal technician in his / her absence
- Provide operational support with timely and professional response to customer inquiries
- Lead the tracking and execution of maintenance activities
- Utilize tools and demonstrate journeyman level proficiency troubleshooting RF signals
- Identify, update and escalate service issues to determine alternate routing, emergency restoral and timely resolution of service issues
- Collaborate with Intelsat support groups and / or customer engineers when implementing new services or resolving service issues
- Create and review trouble tickets for RF interference issues or circuit events to ensure accurate documentation and all follow up actions are completed
You should definitely have:
- Associate's degree or technical school diploma preferred
- Must consistently display good team working, organizational and interpersonal skills, with the ability to work comfortably with customers and co-workers who speak English as a second language
- Must consistently display excellent situational awareness and take initiative to address both customer issues as well as departmental inefficiencies with some supervision.
- At least three years of commercial experience in a broadcast and/or data environment (or an equivalent combination of education and experience).
- Strong working knowledge of satellite, fiber, data and/or broadcast related equipment.
- Must maintain a complete knowledge of Intelsat offered products and services.
- Must be able to work 24x7 rotating shifts, be capable of following company guidelines in making decisions under stressful conditions in a multi-tasking work environment.
- Must be able to convey complex technical issues equally to skilled and unskilled individuals.
- Must have proficient computer skills and the ability to read and understand operational manuals for various test and/or measurement equipment
It would be nice if you had:
- Working knowledge of Cisco and iDirect technology
- Functional knowledge of video broadcast technology and digital compression
What it's like to work with us:
Intelsat is connecting the world and transforming the satellite and inflight connectivity landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.
• We emphasize personal and professional growth
• Awesome benefits including PTO, medical, tuition reimbursement, and training
- Flexible work arrangements
• Fun, diverse, and inclusive culture
Apply on company website
Find Connections via Linkedin
