The Student Services Technician provides general clerical support for Student Services departments and programs. They perform a variety of responsible and technical duties related to the organization and coordination of day-to-day operations of the Student Services area to which assigned; assure timely and efficient services to students; provide information and assistance to students, faculty and staff concerning services, schedules and appointments.
Organize and coordinate day-to-day operations of the Student Services area to which assigned and recommend operational changes as appropriate to assure timely and efficient assistance to students; open, close, and secure the facility according to assigned schedules.
Provide information and assistance to students, staff and the public regarding student services and appointment schedules; explain District policies, procedures, rules, regulations and applicable program requirements. Refer students to other student services areas as appropriate; provide technical assistance and information concerning services and programs established to assist students in achieving academic succes.
Provide clerical and technical support services for staff by translating and transcribing materials, picking up and delivering reports, correspondence and other items, typing and preparing tables, reports, forms, and documents, and participating in special projects.
Train and provide work direction to student assistants; interview and select student workers, assign and review work, and develop work schedules to ensure adequate staff coverage.
Retrieve, review and file student records; assure files are complete and ready for scheduled appointments; obtain transcripts, test scores, and other student data, maintain records related to student contacts, assure the security and confidentiality of student files and clerical records; check files for accuracy, completeness and proper order.
Schedule, reschedule and cancel appointments; prepare and maintain current appointment schedules.
Answer telephones using a multi-line console; take messages and transfer callers to appropriate District personnel and offices.
Input work schedules; record contact with students; generate comprehensive reports related to contacts and services provided.
Order, store, inventory and distribute forms, materials and office supplies.
Operate computer equipment to enter, revise and retrieve data, generate reports and maintain records; operate office machines including computer, computer terminal, software, copier, and calculator.
Complete other projects and related duties as assigned.
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EDUCATION AND EXPERIENCE:
Any combination equivalent to: graduation from high school supplemented by college coursework in business or related field and three years of clerical experience involving complex records maintenance and public contact, preferably including one year in a community college setting.
IMPORTANT: To be considered for the position applying for, applicants must submit the required items by the deadline, which include: online IVC application, current resume, and ALL unofficial transcripts (transcripts must show degree was awarded or conferred with a completion date). All attachments will be uploaded into the online application. Applications which do not include all of the required materials will not be forwarded to the screening committee for consideration. Materials submitted become property of the District and will not be returned, copied, or considered for other openings.
Initial Salary placement is normally at Step 1, no higher than Step 3. Please click here to review current salary schedule.EEO Information
Imperial Valley College is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.
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