Hotel:Joplin Residence Inn
Bonus Eligible: No
Direct Reports: No
Reports To: Front Office Manager
The primary purpose of the Front Desk Supervisor will be to ensure that guests have an excellent experience in the hotel, including check-in and check-out, any time a guest needs assistance, and any time guests are supported by a member of the Front Office team.
The Front Desk Supervisor will be tasked with the following duties, responsibilities, and assignments:
Carry out the smooth operation of the Front Office Department and ensure that all standards and operating procedures pertinent to Guest Services are followed;
Able to perform job responsibilities of Front Office Associate, Transportation Specialist, and Concierge Attendant and support in these areas when needed;
Develop and maintain relationships with employees, return guests and group contacts;
Anticipate and address guest issues and establish proactive processes to promote guest satisfaction;
Ensure that financial goals of the department and the hotel are being met, monitoring and controlling labor expenses and other divisional expenses such as supplies & equipment;
Understand and enforce the hotel company credit policies, account for all cash, and make deposits in accordance with hotel and company policies;
Be proactive in the greeting of guests in a friendly and warm manner;
Ensure associates adhere to performance and service standards and conduct appropriate accountability measures by providing direction, support and timely feedback;
Able to understand forecasting to ensure appropriate staffing levels are met according to business demands;
Assist in recruitment process with interviewing candidates;
Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and
Any and all other work as required to complete the primary purpose of the position.
Required Prior Experience:
Six (6) months of Front Office, general office, retail, accounts receivable or customer service experience; OR an equivalent combination.
Preferred Prior Experience:
Hospitality industry experience preferred
High School Diploma or equivalent
Preferred Licenses/ Certification:
Valid state driver's license and adhere to all company guidelines regarding moving violations.
Use computers and computer systems (including hardware and software) to enter data, or process information
Able to lift a minimum of 50lbs occasionally
Able to stand and/or walk for duration of schedule shift
Flexible to working days, early mornings, evenings, weekends and holidays
In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!
EOE, including disability/vets
Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos
Apply on company website