Kelly Services Job - 29278192 | CareerArc
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Company: Kelly Services
Location: Charlotte, NC
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board


Kelly Services is seeking a Commission Admin Specialist for a Fortune 500 company that provides advanced video, high-speed internet and telephone services to approximately 5.2 million residential and business customers is 25 states located in Morrisville, NC.

Job Title: Commission Admin Specialist
Location: Morrisville, NC 27560
Type: Contract
Length: 6/3/19 – 3/2/20
Hours: 8am – 5pm, Mon – Fri
Pay Rate: $25 per hour


Responsible for the execution of all applicable commission payments associated with Compensation plans within the Company commission system. Responsibilities include commission dispute resolution, payment approvals, and earnings adjustments when relevant. Perform commission and earnings analysis, data validations, and participation in exception based manual calculation development. Area of responsibility may also include short term/long term incentive calculations or processing of payments outside of compensation plans.


  • Work with Commission Administration leadership on a daily basis for commission resolution on any variances with payments
  • Function as the primary day to day administrator and contact on routine commission calculations, dispute inquiries, and payroll delivery
  • Ensure accuracy of the commission earnings and payments in Company's commissioning systems, through daily audits, validations, and processing procedures
  • Facilitate timely resolution of commission disputes and payment adjustments within the commission system when applicable
  • Interface with Business Operations to resolve pending disputes
  • Maintain the accuracy and integrity of payroll for commissioned employees and ensure audit controls are in place over commission processing
  • Ensure dispute volume is resolved consistently and in a timely manner to effectively deliver payroll
  • Perform bi-weekly/monthly payroll and Accounts Payable delivery for supported sales channels
  • Participate in the preparations for accounting accruals and commission expense analysis for Administration leadership and sales channel Business Planning and Fiscal Operations
  • Participate in the preparations of monthly reporting packages for all applicable commission plans
  • Assist and partner with HR and Compensation peers to provide analysis of various compensation plan components
  • Participate in User Acceptance testing and validation testing of any application enhancements to the commission system or changes to the existing Compensation Plan configurations
  • Maintain any applicable COIN sites used to post all monthly reporting, processing calendars, and other related materials
  • Generate detailed regular and ad hoc analysis to support special projects or products
  • Maintain confidentiality on matters relating to payroll commissions and performance
  • Research commission variances as requested by commissioned departments
  • Provide feedback to commissioned departments to increase accuracy of commission payments
  • Accurately maintain departmental filing and adhere to record retention guidelines
  • Assist with the rollout of compensation plans and new processes tied to the measurement of the compensation plan and goals
  • Develop written process documents needed to effectively manage all compensation-related processes
  • Perform other duties as requested


  • Associate's degree in Accounting or Finance or equivalent work experience
  • Commission operations or execution experience: 3-5 years
  • Expense or financial analysis experience: 1-3 years
  • Ability to read, write, speak and understand English
  • Ability to make decisions in qualifying sales orders for commission payment in compliance with department policies and procedures
  • Ability to analyze and interpret data
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel
  • Ability to handle multiple projects and tasks
  • Ability to make decisions and solve problems while working under pressure
  • Ability to plan, prioritize and organize effectively
  • Ability to show judgment and initiative to accomplish job duties
  • Ability to work with others to resolve problems, handle requests or situations
  • Proven team player
  • Ability to speak effectively before groups of customers or employees of organization
  • Possess a cooperative and positive attitude toward customers, employees and the company
  • Advanced knowledge of personal computer operation and software applications (i.e., Excel, pivot tables, Vlookups)
  • Proficient with Oracle/OIC a plus but not required
  • Knowledge in ICOMS / AS400 and or CSG preferred, including the ability to navigate and research within the system(s) and gather information to resolve inquiries


  • Telecommunications Industry background preferred
  • Sales Performance Management application experience preferred: 1-3 years


**Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. If you have questions about the position, you may contact the recruiter recruiting for this position (, however, your resume should be uploaded via the “SUBMIT RESUME” button included within**

Why Kelly®

With Kelly, accounting and finance professionals like you will have access to some of the world's most respected companies—providing you with challenging, high-visibility projects that can transform your career. We work with 95 of the Fortune 100™ companies, and more than 3,000 finance and accounting hiring managers rely on us each year to access the best temporary and full-time talent: people like you.

Let us help advance your career today.

About Kelly Services

Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions.

Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis.

Serving clients around the globe, Kelly provided employment to more than 540,000 employees in 2013. Revenue in 2013 was $5.4 billion.

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