Customer Care Specialist Job Listing at Kelly Services in Duluth, GA (Job ID US3629394_BH10030644)

Description

Customer Care Specialist I – Contact Center (Inbound/Outbound) Position Type: Temporary
Requisition Number: AIZJP00015292
Positions Requested: 1
Location: Remote*
Rate Info: $18.00/hr
*Exceptions may apply for candidates located in AK, AZ, CA, CO, HI, IL, NJ, NY, VT, WA, WY.

About the Role:
As a Customer Care Specialist at Assurant, you'll be the voice of our organization, providing outstanding service and solutions that exceed customer expectations. You'll connect with customers over the phone, patiently listen, resolve issues, and make a meaningful difference in every interaction.

Why You'll Love This Job:

• You enjoy helping and connecting with people
• You thrive while solving problems and handling challenges
• You excel in a fast-paced, dynamic environment
• You focus on details and listen actively
• You go the extra mile because you care

What You'll Do:

• Handle in-bound calls, researching and resolving customer inquiries related to hazard insurance, mortgage banking, and property loss
• Listen empathetically and resolve customer issues with patience and professionalism
• Take initiative to understand unique customer challenges and proactively help them avoid future issues
• Participate in special projects, assume new responsibilities, and adjust priorities as needed
• Complete robust paid training through classroom, online, and side-by-side methods

Ideal Candidate Qualifications:

• Strong attention to detail
• Passion for talking to people and WOWing customers
• Excellent verbal, written, and listening skills
• Relentless drive to solve and own customer problems
• Adaptability to change
• Success working in a fast-paced environment
• Creative problem-solving abilities
• Ability to multi-task using technology, including call handling, loan review, and documentation
• Minimum high school diploma or GED and 1 year of work experience required
• College degree with up to 1 year work experience preferred

Apply Today!
Be part of a company that rewards determination, recognizes great service, and offers opportunities to grow!
Remote work opportunities available except in AK, AZ, CA, CO, HI, IL, NJ, NY, VT, WA, WY.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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