Description
Nissan Techline - DIRECT HIRE
Location(s): Stansfield, AZ
Job Schedule: Full-time
Education Requirement: AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training.
Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation
We are currently looking for a ASE Master Tech - Techline Support Specialist 1 to join our team in Stansfield, AZ. The role of the Techline Support Specialist replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff.
A Day in the Life:
- Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair.
- Provides support consistent with brand values, profitability and cost reduction goals.
- Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports.
- Analyzes decisions from the customer's viewpoint and recommends actions with the customer needs and values in mind.
- Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments.
- Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.
- As necessary, performs other related duties of which the above are representative.
- Ability to perform work onsite at Field Quality Center - Smyrna, TN.
Who We're Looking for:
Required:
- Education:
AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training. Certification as an ASE Master Technician or equivalent preferred. - Experience:
Three or more years of automotive experience, plus one or more years of directly related professional level experience. - Job Knowledge and Skill:
Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills. - Computer Skills:
Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 30wpm or better.
What You'll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly® Engineering?
Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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