Lakeland Health Job - 31838231 | CareerArc
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Company: Lakeland Health
Location: Saint Joseph, MI
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech

Description

INTERNAL LAKELAND ASSOCIATES - Please apply through Workday. External careers site is for Non Lakeland Associates only

Benefit eligible positions are those listed with 24 hours per week or more.

Job Details

Location:

St. Joseph, MI

Department:

Call Care - Coordinator Lakeland Care Call Centers

Status:

Part time

Shift:

Variable (United States of America)

Hours:

Variable Hours As Needed; Ability to Cover 1st, 2nd, & 3rd Shifts Job Summary

Operate the CISCO IP phone to receive, relay, and connect all customer calls. Responsible for communication as required for all codes and any emergency situations.

• Operate the Cisco IP Phone to provide information to callers, connects, and/or transfers calls. • Operate audible, visual and radio pager systems as needed. • Display a friendly and helpful attitude to all customers • Follow procedures to provide communications in all codes and emergencies. • Provide dialing instructions and assistance to patients and employees. • Provide information to callers to the patient information line. • Provide information and direction to all Lakeland visitors at all sites. • Maintain "on call" list of employees for all emergency on call services, then telephone staff with call-in information. Call in, on-call teams. • May be assigned to train new employees. • Provide inpatient information to Homecare, Florists, and church affiliation information to clergy. • Provide constant and continuous support to our security at all sites. Assisting them in all emergency situations. • Act as hospital's cashier to collect and post patient payments. • Prepare daily hospital deposit. • Cross-train to Access Management to offer assistance and emergency coverage as needed. • Committed to the continuous improvement of the patient experience which includes patient safety, quality of care and excellent service. Adhere to the organization's published values. Requirements

Education:

High School / GED / Math And Reading Assessment (Required)

Certifications:

Skills:

Additional Job Details

Physical Requirements:

Continuously: Sitting, Lifting/exerting force: 0-10 lbs., Use of hands to grasp/handle/feel, Vision, Vision-color, Hearing, Speaking
Frequently: Walking, Lifting/exerting force: 11-25 lbs.
Occasionally: Standing, Lifting/exerting force: 26-51 lbs., Stoop/kneel/crouch/crawl, Bending, Squatting, Climb/balance, Operating a motor vehicle• Skills: Must have the ability to remain calm and respond rapidly to emergency situations, follow written policies and procedures, use common sense in decision making, and cope with a high degree of stress. Must have good use of spoken English, pleasant voice. Basic computer, data entry, typing, filing and organization skills required.
• Abilities: Ability to work extended hours beyond normal work schedule to include, but not limited to, evenings, weekends, extended shifts and/or extra shifts, various locations, sometimes on short notice.
• Environmental Conditions: Potential exposure to fumes, dust, gases, and odors. Frequent changes in temperature may occur. Possibility of exposure to communicable diseases.

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