INTERNAL LAKELAND ASSOCIATES - Please apply through Workday. External careers site is for Non Lakeland Associates only
Benefit eligible positions are those listed with 24 hours per week or more.Job Details
Location:St. Joseph, MI
Department:1016420 Infusion Center - St. Joseph
Hours:M-F, 8:00am to 4:30pm Job Summary
Coordinate and maintain new referrals, authorizations and scheduling patients to ensure continuous care and communication with physicians and department personnel.
Will work in the high risk cancer clinic and help to support clerical duties of our high risk cancer clinic providers and genetic counselor. Expectations to assist genetic counselor and providers with chart preparation and coordination.• Schedule all procedures carried out in the clinic and outside of the clinic by acting as a liaison between multiple departments within the organization to ensure timely scheduling for patients treatments and procedures. 30% • On site electronic medical record expert (super user). Initiate calls to EMR tech support, will perform the advanced reporting features and act on the results by notifying providers of unfinished or missing documentation, finding and contacting patients who have no showed or are without follow-up care, evaluating, following policy, patients for dismissal from the practice. 30% • Oversight of all referral, patient work-queues and processing release of information requests including registration of patients. Monitor completion of referral scheduling and document scanning for all new referrals. 20% • Verify insurance or medical benefits coverage and arrange prior authorizations as needed providing financial information to patients regarding payer authorization, criteria and balance of coinsurance and deductibles. 10% • Evaluate and assign appropriate ICD code(s) to outpatient services or treatments based on diagnosis, signs or symptoms assigned by the ordering physician. 10% • Maintain appropriate levels of office supplies. Prepare work orders for repairs of office machines, furniture or medical equipment, as well as maintenance requests. Monitor inventory of medical supplies in collaboration with clinical supply ordering person. • Perform other duties as assigned. • Committed to the continuous improvement of the patient experience which includes patient safety, quality of care and excellent service. Adhere to the organization's published values. Requirements
Education:Associates: Business, High School or GED (Required)
Certifications:BCLS Certification - AHA
Skills:Additional Job Details
Physical Requirements:Continuously: Sitting, Lifting/exerting force: 0-10 lbs., Use of hands to grasp/handle/feel, Vision, Vision-color, Hearing, Speaking
Frequently: Walking, Lifting/exerting force: 11-25 lbs.
Occasionally: Standing, Lifting/exerting force: 26-51 lbs., Stoop/kneel/crouch/crawl, Bending, Squatting, Climb/balance, Operating a motor vehicle• Skills: Must be able to demonstrate customer focused interpersonal skills in order to interact in an effective manner with patients and families. Excellent reading, writing, understanding and ability to speak the English language, and mathematical skills. Must possess exceptional skills to ensure accuracy in data entry, writing, typing, filing and organizing.
Basic computer, data entry, typing, filing and organization skills required.
• Abilities: Ability to work extended hours beyond normal work schedule to include, but not limited to, evenings, weekends, extended shifts and/or extra shifts, various locations, sometimes on short notice.
• Environmental Conditions: Potential exposure to fumes, dust, gases, and odors. Frequent changes in temperature may occur. Possibility of exposure to communicable diseases.
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