Leslie’s Job - 37254562 | CareerArc
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Company: Leslie’s
Location: Bel Air, MD
Career Level: Mid-Senior Level
Industries: Retail, Wholesale, Apparel


Leslie's is the world's largest retailer of swimming pool supplies. With multiple retail stores across the US and several Commercial, Service, E-Commerce, and Distribution divisions, the opportunities here are truly endless!

Our Retail Team consists of talented pool professionals and sales associates that strive to provide expert assistance to our customers in maintaining and improving their pools and spas. We are the most reliable and trusted in the industry. Many of our team members began their careers in entry level roles and have advanced to high level management positions.


About the Opportunity

The Sales & Operations Manager is in charge of a market's hot tub sales performance. They sell hot tubs by understanding the characteristics, features, and benefits of the hot tubs that we sell. The Sales & Operations Manager is responsible for the effective execution of all hot tub sales and customers at his/her retail location, sales plans, profitability, operating procedures, and all merchandising objectives related to the locations spas. The Sales & Operations Manager over sees to ensure that all team members are proficient with the right competencies to sell hot tubs.

Responsibilities The Sales & Operations Manager captures leads, follows up on leads, closes sales, and is directly responsible for:
  • Overseeing Hot Tub Specialist execution and performance
  • Hiring , coaching and scheduling of the Hot Tub Specialists
  • Selling at company events such as home shows, tent sales and off-site events
  • Assembling and disassembling home shows, tent sales and off-site events
  • Full ownership of customer care issues and following issues resolution procedure
  • Coordinating, organizing, staffing and scheduling tent events, offsite events and home shows
  • Coordinating hot tub deliveries
  • Maintaining sales leads in the market, and following up on leads in a timely manner to drive shoppers back into the store to close the sale
  • Onsite customer consultation
  • Completing minor hot tub repairs
  • Assisting with major hot tub repairs
  • Hot tub inventory management
  • Closing sales by overcoming objections; asking for sales; completing sales contracts; explaining provisions; explaining warranties, services, and financing; collecting payments; following up on delivery
  • Handling high level customer care scenarios calmly and logically with the customer and company in mind for win-win outcomes
  • Creating internal orders for custom spas for purchasing agent
  • Understanding the POS system, contracts and financing options
  • Maintaining a pleasant and professional relationship with vendors & store teams
  • Help execute in-store merchandising of hot tub, point of purchase material and displays
  • Travel as needed to assist with program expansion


  • Proficient in Microsoft Office Suite
  • Three to five years of sales experience, large ticket items preferable
  • Ability to build rapport with customers and qualify their requirements
  • Salesmanship skills- Understand the selling process and customer engagement as it is related to sales
  • Ability to consolidate the sale and walk the customer through every stage of the deal, and close sales
  • Strongly committed to hitting targets and exceeding goals
  • Strong negotiation skills
  • Effective time management - Ability to plan and organize your own daily selling activity 
  • Strong customer service skills
  • Excellent communication skills

Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.

Take advantage of our competitive compensation and commission plans, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.   Learn more about Leslies at LPM Jobs (lesliespool.com)

 Apply on company website