Purpose of Role
The Front-End Dept Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, managing performance, and ensuring adequate department coverage at all times. The Front-End Dept Supervisor has responsibility for planning, scheduling, monitoring, and successfully implementing all non-selling operations in the front-end of the store (e.g. check outs, returns, overrides, till audits, PUIS Desk or product staging for pickup in store, etc.), facilitating the store s ability to provide a superior customer shopping experience and maximize sales and profitability. The Front-End Dept Supervisor must keep management informed, delegate and follow-up on daily tasks, and maintain a clean, safe and secure work environment.To be successful, the Front-End Dept Supervisor must collaborate and communicate with other Department Supervisors and Assistant Store Managers to determine the most effective methods for meeting service and operations objectives and customer needs. In addition, the individual in this role must continuously drive efficiencies and be able to teach others the skills needed to maintain effective store operations.In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store, or serve as manager-on-duty (MOD).
This is an hourly full time role generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon, and evening availability any day of the week. Requires physical ability to move large, bulky and/or heavy merchandise with or without a reasonable accommodation. Also requires physical ability to perform tasks that may require prolonged standing, sitting, and/or walking with or without a reasonable accommodation.
High School Diploma and 3 years of experience in a retail environment OR 5 years of experience in a retail environment Experience providing direction or supervision to teams (with or without direct report responsibility) Experience supporting or participating in the process of training, mentoring and developing associates Experience working cross-functionally Strong working knowledge of Microsoft Office.
Experience supporting front-end or back-end operations in a retail environment Experience in customer service role Experience in a leadership role with direct report responsibility Experience working in the home improvement retail sector Experience working in a fast paced, dynamic retail environment Experience in key carrying role with manager-on-duty responsibilities Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
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