The Front End Courtesy Team Member is responsible for the quick and efficient bagging of customer groceries at the checkout stands. They are required to assist customers as needed and maintain a friendly, energetic demeanor. This position requires adhering to all procedural guidelines set by the Front End Department.
Essential Duties & Responsibilities
- Ensures each customer who passes through their lane receives outstanding service by greeting and acknowledging every customer, inquiring if any assistance is needed, maintaining solid product knowledge and thanking them for shopping at Lucky's Market.
- Packs grocery items carefully in paper or plastic bags, arranging heavy and bulky items at the bottom and ensuring meat and cleaning products are separated from all other products.
- Carries grocery bags or uses cart to bring bags to customer's vehicle if requested.
- Verifies price of product against price of same items on stock shelf as requested.
- Collects shopping carts from parking lot and surrounding areas and returns carts to store.
- Removes all trash and ads from carts when returning to the store.
- Returns all unwanted items left at checkout counter to appropriate shelf locations.
- Assists in maintaining an orderly appearance of checkout area; includes regular wipe down of food belt and scale.
- Maintains adequate supply of bags at each register.
- Communicates customer concerns and request to management.
- Ensures cleanliness of front end department, storage area, and work area for safety; includes cleaning of shelves and products, keeping floors free of liquid spills or water, removing hazardous debris from floor and sweeping.
- Responds positively to customer's inquiries and assists customers with purchases, information and product selection.
- Sustains a high level of product knowledge and product preparation.
- Walks department regularly to ensure an organized, sanitary, and overall clean appearance at all times.
- Keeps front dining counter clean and wiped down.
- Other duties as assigned.
Education and Experience
- High school diploma or equivalency degree.
- Preferred 1 -2 years grocery retail experience in Front End department processes and procedures.
- Previous experience in a natural foods industry is a plus.
- Must maintain the highest level of customer service at all times.
- Ability to adapt to the ever changing high volume retail while working in a cross-functional team environment.
- Must have the capacity to take initiative when problems arise.
- Flexibility to adapt in a variety of situations.
- Must have advanced attention to detail with the capability to prioritize and meet deadlines.
- Excellent written communication and documentation skills.
- Excellent verbal communication and interpersonal skills for dealing cross functionally with peers and senior management.
- Must have knowledge with MS Office including Outlook, Word, and Excel.
- Ability to multitask and have excellent organizational skills is essential.
- Must be able to support and contribute to team goals.
- Ability to work varied hours/days as business dictates.
- The potential for prolonged standing, walking, squatting and/or bending.
- The ability to lift up to 50 lbs.
- Occasional high stress when dealing with systems/customers/staff.
- Must be able to stand for extended periods of time and move and handle bags and/or boxes of merchandise.
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