Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
Working in the Lumen EMEA COG (Complex Offnet Group) team, a Quotation Analyst I will be part of a team driving the off-net quoting process for access pricing in EMEA. COG forms part of wider commercial organisation and analysts will work to support commercial colleagues by following the off-net strategy as set out by AMO (Access Management). An understanding of Lumen products and adherence to departmental process and procurement guidelines in the selection of the least cost/best solution is key.The Main Responsibilities
The analyst will process Service Inquiries for the assigned region in a timely and efficient manner. Working with external vendors, requests should be completed in line with set deadlines and should be cost effective for the customer and optimal for the business. Analysts support the global sales organisation and serve as liaison & first level of escalation with EMEA vendors. As part of a team the analyst will also support and back-up colleagues covering other regions when necessary.
The analyst will be subject matter experts for their region and should maintain up to date country/vendor information through regular interaction with internal teams and external vendors. The analyst will work closely with Carrier Relation Managers (CRM) ensure regional strategy is followed.
Analysts will also assist with resolving ordering/provisioning queries in relation to EMEA access pricing when necessary.What We Look For in a Candidate
Excellent written and verbal communication skills are required to work with vendors, Sales, and other key stake holders.
An analytical approach with a sharp eye for detail.
Quick to learn new procedures, products and services.
Great interpersonal skills and the ability to communicate with all levels of the business.
Team player and self-motivator. Proactive in approach to the role and a can do attitude.
Ability to work under pressure and to tight timescales as per business SLAs in support of Sales activities.
Able to work independently to meet own plan of work, whilst participating in the wider team and building productive and collaborative work relationships both internally and externally.What to Expect Next
Requisition #: 236371
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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