MarketSource Job - 40247151 | CareerArc
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Company: MarketSource
Location: Avon, IN
Career Level: Associate
Industries: Advertising, Media


Store Ambassador 
MarketSource, Inc. is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth.  

Veeve is an Artificial Intelligence (AI) startup based out of Seattle & Silicon Valley. The founding team is composed of former employees from Amazon and Google with 20+ years of industry experience. The proprietary technology combines the tactile gratification of in-store shopping with a content-rich online experience. 

Job Summary:  

The Store Ambassador is a part time, non-exempt role responsible for providing world-class customer service by introducing shoppers to a new contactless, fast and easy way to shop. You are the face of the company on the ground; hence your performance will drive a successful experience for all stakeholders - shoppers, retailers and Veeve teams. This role is critical to the company's success! 


Essential Functions:  
You will greet and introduce shoppers to our smart cart as they enter the store. The idea is to capture the customer's attention and educate them about this new way to shop. The introduction might look something like this: 

  • Greet customers upon entry 
  • Direct customers to the cart 
  • Explain how it works 
  • Sanitize the cart 
  • Provide excellent customer service 

Requisite Abilities and/or Skills:  
  • Must be customer obsessed 
  • Must have high energy and enthusiasm 
  • Must be able to travel occasionally 

Minimum Education and/or Experience:  
  • One to three years of related retail experience  
  • Possess good basic math skills  
  • Accurate counting skills  
  • Basic knowledge of Microsoft Office; i.e., Excel, Outlook  

Additional Job Requirements:  
  • Performs additional job duties as assigned 
  • Ability to lift and push bulky items independently 

Ambassador Resources & Daily Operations - As a Store Ambassador, you'll be equipped with a handheld tablet with Veeve's Associate App (AA). The AA will let you remotely gain access to any cart in the store and provide you the necessary notifications to run operations smoothly. You will be responsible for tasks such as but not limited to managing customer interactions, troubleshoot issues, cart operations, and bagging if needed. 

Feedback Loop - Since you will be on the ground and performing hands-on operations, you will provide feedback to our internal teams so we can improve customer experience and streamline store operations. The quality of your feedback will help us improve our service offerings which will eventually make your job easier. We encourage you to be proactive and collect customer feedback as much as possible. Occasionally, you will test new cart features in-store and in-office, collect feedback and help with SKU data collection. 

COVID Related - During the COVID pandemic, we want to ensure that the customer always gets a clean and sanitized cart. The safety of our customers and store employees is our highest priority. You will partner with other in-store teams to maintain necessary levels of cleanliness. 

Career Growth - A successful store ambassador will recognize their critical role and be able to enhance the overall experience for all the stakeholders. As you progress within this role, you will have the opportunity to travel and help us launch Veeve carts in stores worldwide. MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:\u000d\u000a
  • Medical, dental & vision
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  • 401(k)/Roth
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  • Insurance (Basic/Supplemental Life & AD&D)
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  • Short and long-term disability
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  • Health & Dependent Care Spending Accounts (HSA & DCFSA)
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  • Transportation benefits
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  • Employee Assistance Program
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  • Time Off/Leave (PTO, Vacation or Sick Leave)
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San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.

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