MDLZ Job - 34284277 | CareerArc
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Company: MDLZ
Location: Oosterhout, NB, Netherlands
Career Level: Associate
Industries: Food, Beverage


Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and improve supply chain efficiency. In addition, you  will use internal and customer data to optimise plans and to support joint initiatives with strategic customers.

How you will contribute

You will:

  • Be the single point of contact for your customer portfolio
  • Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
  • Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
  • Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
  • Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximise service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

  • Experience in CS&L and with customers
  • Experience in fast-moving consumer goods or consumer packaged goods company
  • Strong analytical and problem solving skills
  • SAP knowledge and expertise in MS Office 
  • Customer orientation, strong influencing and communication skills
  • Strong focus on delivering productivities, service and KPIs 
  • Team player, accountabe, proactive thinking, flexibility

The key purpose of the role is to act as single point of contact for assigned customer portfolio within the OTD Order To Delivery process. Ensuring all day to day customer related activities are dealt within a courteous, accurate & timely manner and adhering to current business standards. Manage escalations for complaints/ disputes, handle specific requests and issues and ensure customer satisfaction

Functional Responsibilities:

  • Responsible for E2E Order To Delivery performance
  • Ensure an efficient order execution and stock allocation with focus on promotion quantities, bottlenecks and quotas
  • Responsible for an efficient communication with customer´s supply chain
  • Proactive order management in bottleneck situations
  • Management pricing masterdata
  • Complaint management (returns, quality, volume or pricing escalations, approvals)
  • Monitor and ensure stock availability particularly of new products, seasonals and limited editions in bottleneck situations  and close checks on customer requirements (shelf life rules, delivery days)
  • Vendor Managed Inventory or Implants (where applicable)
  • Identify and analyze potential process optimization “order to delivery” and initiate / implement respective improvement projects
  • Clarification for orders in case language clarifications and discussions with customers and sales are needed
  • Order and delivery optimization
  • Proactive offering of BBD endangered products
  • Cooperation with Mondelez Business Services: ensure that needed information for Back Office defined activities are provided on time, complete and understandable. Monitor outcome, interfere if failed necessary

Key work relationships

  • Gold Customers
  • Order Fulfillment / ATP, CS Finance, MBS Accenture Mondelez Business Services
  • Demand Planning & Country Fulfillment
  • Masterdata specialist MBS
  • Logistic Operations
  • Sales Category Planning 
  • Bachelor + 2 years experience in similar function within FMCG
  • Strong system know how: SAP, MS Office, SAP BI
  • Fluent in Dutch/English/French
  • High service oriented
  • Strong communication skills
  • Data analysis and reporting skills
  • Knowledge of Logistic Processes

For more information on this role you can contact either the Hiring Manager Nicole van Braak Jan Koeck or Danae Bird in the Recruitment Team.

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz  Europe GmbH, Switzerland .

Relocation Support Available? No Relocation support available, however for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits, and Simorol and Dirol gums get safely into our customers hands—and mouths. Great people and great brands. That's who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type RegularCustomer Collaboration (CLD)Customer Service & Logistics

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