General Position Description:
The Center Manager is responsible for managing all aspects of center operations in order to provide quality medical care and services to the MedExpress patients.
MedExpress Core Responsibilities:
- Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, and Friendly.
- Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
- Through genuine and positive communication, makes each customer feel informed, understood, and special.
- An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
- Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
- Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
- Adherence to standards of business conduct and compliance.
MedExpress Leadership Responsibilities:
- Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
- Maintains the perseverance to drive and sustain the changes that occur at MedExpress, while being resilient and flexible, and inspiring and motivating the team.
- Constantly communicates to the team, in conjunction with the Center Manager, is open to opinions and feedback from team members and follows through on commitments.
- Creates a work environment in which people are able to perform to the best of their abilities.
Principal Duties and Responsibilities:
- Drives excellence in business, clinical, and financial operations of the center through managing workflows, budgets, scheduling, and other items as needed.
- Acts as the catalyst to ensure staff are passionate about delivering genuine, caring, and friendly healthcare. Maintains the culture of excellence by recruiting, developing, and retaining associates.
- Champions the MedExpress brand in the community by acting as a liaison with outreach efforts, responding to patients and the general public. Identifies innovative ways to build relationships with local businesses, schools, and organizations in order to meet their community healthcare needs.
- Monitors and optimizes systems that meet staff communication needs while supporting consistency throughout the MedExpress platform.
- Optimizes partnerships with area and regional leader to achieve overall corporate goals and objectives.
- Ensures 100% compliance with the MedExpress Compliance Program and compliance with federal or state licensing requirements for both the Center and staff.
Other center staff if applicable.
- Proven ability to supervise, coach, and develop staff using excellent interpersonal and communication skills required.
- Demonstrated success using the principles and processes of customer service including identifying customer needs, meeting quality standards for service, and evaluating & improving customer service results.
- The ability to understand and utilize a P&L report to develop action plans to maximize profitability while meeting customer needs.
- Understanding of HIPAA, OSHA and other state/federal healthcare requirements and regulations preferred.
- Three years of experience managing a customer-facing retail or healthcare facility preferred.
Center-Based. Requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. Also requires: travel to other Centers, the ability to stand and sit for hours at a time, (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs.
About the Organization
MedExpress opened the doors of its first location in Morgantown, West Virginia in 2001 to create a welcoming, considerate neighborhood medical center.
Since then, MedExpress has grown as part of our commitment to making sure patients in communities across the country have access to high-quality care when they need it. Today, we are uniquely positioned to address two of the largest challenges facing the U.S. healthcare system-access and affordability. By living our values of Genuine. Caring. Friendly in everything we do, we have the amazing power to improve peoples' lives.
As we work to solve the challenges in health care today, we need individuals who will be brave enough to tackle challenges and seize opportunities. The ability to provide high-quality care and exceed our patients' expectations belongs to each of us-whether you are a physician in our center or part of our IT team in our administrative offices. It is our responsibility to bring it to life for every MedExpress patient.
Together, we can revolutionize health care.
At MedExpress, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:
• Competitive salaries and benefits
• Flexibility and balance
• Development opportunities
• Appreciation and recognition
• Community engagement
Be a part of the team that is redefining the healthcare experience - one patient at a time.
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