General Position Description:
The Medical Assistant is responsible for ensuring the well-being of patients and for providing a positive, supportive environment for patients and other staff while working in conjunction with physicians, advanced practitioners, front office and clinical staff.
MedExpress Core Responsibilities:
- Has a contagious and positive work ethic, inspires others and models the behaviors of Genuine, Caring and Friendly.
- Demonstrates effective verbal and written communication that is clear, well-organized and demonstrates an understanding of audience needs.
- Utilizes genuine and positive communication to make each customer feel informed, understood and special.
- An effective team member who contributes valuable ideas and feedback and can be counted on to meet commitments.
- Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
- Pursues activities with focus and drive, defines work in terms of success and can be counted on to complete goals.
- Adherence to standards of business conduct and compliance.
Principal Duties and Responsibilities:
Patient Care (75%):
- Complete provider orders per clinical functions by position. (State applicable)
- Perform medical intake to include taking and recording vital signs and patient history.
- Assist patients as needed with walking, transfer, specimen collection, exam preparation, etc.
- Complete occupational health testing including but not limited to services such as urine drug screens, breathe- alcohol testing, hair testing and physicals.
- Prioritizes and multi-tasks to optimize patient flow and the patient experience.
- Ensure the well-being of patients and provides a positive, supportive environment for patients and other staff.
- Complete patient referrals daily.
- Assist the provider with calling patients and informing them of normal lab and imaging results reviewed by the provider.
- Proper, concise and complete EMR documentation and paper based documentation for all assessments and procedures.
- Comply with and follow policies and procedures as outlined by MedExpress.
- Maintains HIPAA at all times.
- Other duties as assigned such as new models of care and new types of procedures, etc.
Learning and Ongoing Education (15%):
- Obtain and maintain certification to perform DOT UDS, BAT, hair testing and other occupational health services as assigned.
- Maintain clinical skills and competency for all procedures following policy and procedure guidelines.
- Maintain technical skills and apply new knowledge to position according to MedExpress policy.
- Maintain knowledge of Medical Terminology and standards of care.
- Maintain knowledge of common safety hazards and precautions to establish a safe work environment.
- Read and keep up-to-date on all ME Communications.
- Complete all assigned training.
Center Readiness and Maintenance (10%):
- Assist in maintaining all quality control, clinic inspection and machine maintenance on a daily basis and report any and all discrepancies appropriately.
- Manage inventory of supplies; restock exam/procedure rooms.
- Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA and Department of Health).
- Maintain and comply with all MedExpress, Optum and Urgent Care Accreditation site assessment requirements.
- Maintain clinical supplies and equipment and ensure proper storage of biohazards.
- Prepare patient rooms, set up instruments and equipment according to protocol.
- Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
- Clean according to scheduled maintenance program and keep appropriate records.
- Worksite clinical team members including providers and non-providers.
- Worksite Administrative clinical partners.
- High School Diploma or equivalent required.
- 2 years clinical experience in related field preferred but not required.
- Knowledge of federal, state and local laws and regulations including OSHA and HIPAA requirements.
- Knowledge of basic computer software and computerized information systems (EMR) used in clinical management settings.
- If required by state must maintain current certification from the Certifying Board of the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT) or registration from the American Medical Technologists (AMT) or any other recognized certifying body approved by the Board.
- Ability to perform venipuncture and lab specimen collections experience preferred.
- Strong commitment to Customer Service and Excellence in healthcare.
- Ability to communicate effectively both orally and in writing.
Worksite-based. Requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. Also requires: travel to other Worksites/Centers, the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements and ability to lift 50 lbs.
About the Organization
MedExpress opened the doors of its first location in Morgantown, West Virginia in 2001 to create a welcoming, considerate neighborhood medical center.
Since then, MedExpress has grown as part of our commitment to making sure patients in communities across the country have access to high-quality care when they need it. Today, we are uniquely positioned to address two of the largest challenges facing the U.S. healthcare system-access and affordability. By living our values of Genuine. Caring. Friendly in everything we do, we have the amazing power to improve peoples' lives.
As we work to solve the challenges in health care today, we need individuals who will be brave enough to tackle challenges and seize opportunities. The ability to provide high-quality care and exceed our patients' expectations belongs to each of us-whether you are a physician in our center or part of our IT team in our administrative offices. It is our responsibility to bring it to life for every MedExpress patient.
Together, we can revolutionize health care.
At MedExpress, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:
• Competitive salaries and benefits
• Flexibility and balance
• Development opportunities
• Appreciation and recognition
• Community engagement
Be a part of the team that is redefining the healthcare experience - one patient at a time.
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