MemorialCare Medical Foundation Job - 31160298 | CareerArc
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Company: MemorialCare Medical Foundation
Location: Long Beach, CA
Career Level: Entry Level
Industries: Hospitals, Health Care

Description

Specific job responsibilities:

  • Ensure Pre-Arrival patient process is complete.

  • Assist new patients with Patient Information Forms.

  • Accurately verify patient registration data. Verify insurance eligibility prior to patient visit, collect and receipt payments accurately and follow through with all changes. Produce error-free batches which include counting and balancing in agreement with EHR.

  • Maintain knowledge of insurance requirements including patient financial obligations.

  • Demonstrate proficiency in computer management systems.

  • Knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.

  • Confirm and reschedule all appointments as directed. Reschedule any bumped appointments. Process arrived, cancelled, rescheduled, and no-show appointments per protocol.

  • Answer all calls within 3 rings. Screen and direct all incoming telephone calls in an efficient and professional manner.

  • Monitor lobby for prolonged patient waiting by notifying appropriate party (patient/provider/nurse) when extended waiting time occurs. Notify Management of patient issues.

  • Ensure patient areas are safe, clear, and free from hazards.

  • Identify improvement opportunities, implement countermeasures and escalate to appropriate management resource as needed.

  • Receive, file, sort, and distribute all incoming and outgoing materials appropriately.

  • Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.

  • “Other duties as assigned”.



Qualifications

Experience

• One (1) year minimum of Customer Service in any field preferred.

• Prior medical office experience preferred.

Education

• High School graduate or equivalent required.

• Medical Terminology Certificate preferred.

• Current BLS for Healthcare Provider.


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