Summary This job supports Mercy#s philosophy of patient centered care by presenting excellent customer service and enables the facilitation of positive patient outcomes by providing nursing support to a Mercy provider. Job Duties/Essential Functions Job Duties Receives, greets, and triages patients in person or on telephone. Schedules appointments, answers questions and/or determines the need for provider intervention. Supports an assigned provider#s practice and acts as a liaison between the provider and his/her patients. Assists provider to remain on schedule with appointments. Manages phone calls to patients regarding test/lab results and provides appropriate instruction for treatment, as directed by the provider. Processes medication requests/changes/refills per established protocols. This includes having knowledge of medications, including basic dosages, side effects and interactions. Collects and enters quality data into EHR Meets requirements for handling and disposing of bio-hazardous waste. Provides patient education as needed for the scheduled test/procedures. Rooms and prepares patient for examination. This includes histories, vitals, reason for visit, presenting symptoms and current medication list. Provides assistance with diagnostic procedures and treatments as directed by the provider. This includes obtaining specimens, labeling and disposition to the laboratory and explaining diagnostic procedures to patient as needed. Completes discharge of patient from exam room. This may include written instructions, scheduling a follow-up appointment, providing referral information or scheduling patients for testing procedures and providing instructions. Effectively documents within the electronic health record. Prepares the exam and treatment rooms, including instrument, supplies and protective devices for exam and testing. Maintains and stocks supplies. Cleans and sterilizes instruments in accordance with infection control and manufacturer recommendations. Provides patient education as needed for the scheduled test/procedures. Department Specific Duties Maintains on-site sample medications according to Mercy#s policies and procedures Administers injections as needed. Administers spirometry testing. Supervises stress testing as needed. Assist cardiology imaging departments with injections, stress test supervision and documentation. Knowledge, Skills and Abilities Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment. Professional Experience Previous experience in a medical office setting preferred. Education Licensure, Certification, Registration Currently licensed to practice as a Registered Nurse in the state of Iowa or compact state required. Current certification in Basic Life Support (BLS), in accordance with the American Heart Association required. Iowa Dependent Adult Abuse # Iowa Child Abuse Mandatory Reporter training required.# Employee must submit certification of completed training to Human Resources prior to start or transfer date.
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