We are an industry leader in our consumers to strive towards a path of financial recovery and here at MCM, we always seek to understand. Fact-based decision making is a way of life, and we always analyze rather than assume. We do this by investing in research, building knowledge to create clarity and sharing insights openly. Be part of MCM's amazing journey, where your success is supported!
The Process Manager II is responsible for supporting business process improvement efforts across the organization. This position includes assisting with process analysis, new process design and implementation in addition to project management
Assist with establishing detailed project plans, monitor project performance, raise issues and concerns, establish performance metrics and tracking mechanisms to monitor improvement impacts. 20%
Provide regular updates on process improvement projects to key project stakeholders across the organization as required. 15%
Serve as a key project team member and support business process improvement projects from conceptualization through implementation by working closely with the project team, business unit leaders and IT (as necessary). 50%
Serve as liaison between business units and IT for business process improvement projects to help establish business requirements and functional specifications. 15%
Required: 3 - 5 years experience in a project or process management role, or equivalent education and experience. Strong proficiency in MS Office. Experience in project or process management.
Preferred: System query skills.
Position StatusFull time
Established in 1953, Midland Credit Management, Inc. (MCM), a wholly-owned subsidiary of Encore Capital Group, Inc., is a specialty finance company providing debt recovery solutions for consumers across a broad range of assets. We are the market leader in portfolio purchasing and recovery in the United States, and we lead the industry with consumer-centric practices that drive results. We have operations in India, Costa Rica, and 35 US Sites.
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