Desktop Support Specialist (00266A)
This position provides technical support related to the installation, maintenance, and upgrading of desktop computer hardware, software, peripherals, and related networking within the University Libraries and areas within the Learning Commons at Perry Library.
Knowledge, skills and abilities:
Basic knowledge of operating systems (Windows 10, MacOS), hardware, software and peripheral functions. Basic knowledge of personal computer hardware configuration. Demonstrated basic ability to communicate professionally and effectively with libraries staff. Basic analytical and troubleshooting skills and ability to solve problem in a timely manner or escalate if needed.
Preferred knowledge, skills, abilities, education, experience, licensure, certification:
Associate's or Bachelor's degree in IT or related field or equivalent combination of education and experience. Some understanding of Active Directory and Group Policy. Some experience with Ivanti/LANDesk. Some experience with Mac OS in a JAMF Casper environment. Basic working knowledge of TCP/IP networking.
Basic working knowledge of ticketing system (ServiceNow preferred).
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