Customer Service Representative Opportunities! OfficeTeam is currently searching for an articulate, highly-skilled Customer Service Representative. Do you want to apply your outgoing personality to further the benefit of a valuable business? This is the opportunity for you. Be prepared to come into a dynamic and fast-paced environment in this role. If you're looking for a long-term temporary-to-full-time position in Orrville, Ohio, this Customer Service Representative opportunity could be for you! Your responsibilities in this role - Manage and place incoming telephone calls - Manage the fielding and sending of important written business correspondence - Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers - Deliver outstanding, friendly customer service in a timely fashion
- Strong customer service and office administrative skills - Excellent communication and organizational skills - Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Proven experience going the extra mile to solve complex customer inquiries via extensive research - Comfort and confidence when interacting with internal and external partners and clients/customers - Supportive, positive attitude with a detail oriented demeanour applied to all tasks - 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred - Ability to recognize, evaluate, and resolve problems effectively - Expertise in logistics - Solid understanding of customer service - Microsoft Word experience - Foundational knowledge in Microsoft Office - Proficiency in Microsoft Excel - Ability to navigate multiple computer systems, applications, and utilize search tools to find information If you derive detail oriented and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!
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