OfficeTeam Job - 29251396 | CareerArc
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Company: OfficeTeam
Location: Arcadia, CA
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board

Description

We're Seeking a Customer Service Representative! OfficeTeam is in the hiring process for an articulate bilingual mandarin, highly-skilled Customer Service Representative. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. This position will operate in a fast-paced and dynamic environment. This Customer Service Representative position is based in the Arcadia, CA region and is a long-term temporary-to-full-time employment opportunity. Major responsibilities - Manage and place incoming telephone calls - Contribute accurate, friendly customer service in a timely fashion - Manage the fielding and sending of important written business correspondence - May support business development and client referral goals by actively cross-selling and referring customers

Requirements

- Proficiency with Microsoft Office required - Ability to navigate multiple computer systems and applications - Ability to simplify complex problems and build solutions - Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - 1+ years' experience of proven performance in a goal-driven & customer-focused environment desired - Consumer loans experience - Customer service experience - Excellent written, verbal and social communication skills highly desired - Experience performing extensive research to resolve complex customer inquiries - Customer service and office administrative skills


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