OfficeTeam Job - 30734644 | CareerArc
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Company: OfficeTeam
Location: Sacramento, CA
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board

Description

Available Positions for Bilingual Customer Service Representatives! OfficeTeam has an excellent career opportunity for an articulate, highly-skilled bilingual Customer Service Representative. We're looking for outgoing efficient problem-solver to handle phone calls and related customer requests. You will be the focus of customer requests and will be called upon to handle multiple service requests quickly and efficiently. Excellent phone skills and good multi-tasking ability are preferred. How you will make an impact Answering customer phone calls and booking orders Provides accurate, friendly customer service in a timely fashion Communicating with dispatchers to resolve delivery issues Light filing, copying, data entry

Requirements

- Comfort in pursuing resolutions to complicated customer inquiries using complex research methods - Critical thinking, problem solving, ability to work independently - Comprehensive knowledge of customer service - 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired - achievement oriented, positive attitude and an approach to work rooted in professionalism - Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Strong communication and interpersonal skills (verbal, written, and listening) - Ability to navigate multiple computer systems and applications - Strong proficiency in Excel and other Microsoft Program skills - Comfort and confidence when interacting with internal and external partners and clients/customers - Excellent customer service and office administrative skills - Proficient in Spanish If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. For immediate consideration, please email resume to Katrina at Katrina.Heller@officeteam.com


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