OfficeTeam Job - 29535908 | CareerArc
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Company: OfficeTeam
Location: Hingham, MA
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board

Description

Growing Company Seeks Customer Service Representative! OfficeTeam has a fantastic career opportunity for an articulate, highly-skilled Customer Service Representative. Do you love building solid customer relationships? Then this position may be for you. Expect this role to exist within a dynamic and fast-paced working environment. This Customer Service Representative position is based in the Hingham, Massachusetts region and is a long-term temporary-to-full-time employment opportunity. Major responsibilities - Field and send written business correspondence - Organize and route incoming telephone calls - Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers - Provide accurate, friendly customer service in a timely fashion

Requirements

- Excellent computer skills - Excellent problem-solving skills - Strong communication skills and able to receive criticism well - 2+ years' experience with performing in a goal-driven customer-focused environment preferred - Enthusiastic attitude and an engaging businesslike approach - Strong customer service and office administrative skills - Demonstrated talents in communicating and interacting with clients/customers, both internal and external - Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Comfort in pursuing resolutions to complicated customer inquiries using complex research methods - Command of customer service - Negotiation experience preferred - Adeptness in Microsoft Word - Strong familiarity with sales - Experience with Microsoft Excel - Solid understanding of CRM We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today


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