Pacific Life Job - 30361689 | CareerArc
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Company: Pacific Life
Location: Lynchburg, VA
Career Level: Mid-Senior Level
Industries: Banking, Insurance, Financial Services


Job Summary:
Responsible to convey business requirements and expectations for various projects and run-the-shop prioritization. Ability to clearly communicate with multiple levels of leadership and with various departments. Ability to work collaboratively while developing/updating business requirements, training, guidelines, SOPs, and timelines for both projects and prioritization as well as existing processes. Work closely with training, IT, vendors, leaders, and other business partners to ensure appropriate sign-off from all departments has been received. Responsible for working closely with the project managers and project teams to make sure all meetings and requirements are being scheduled and addressed while being actively engaged in all related meetings. Responsible for managing the day to day relationship with our vendors by communicating vendor trends, errors, and customer onboarding initiatives to our vendors.Essential Duties and Responsibilities:

  • Documenting and Providing Business expectations for projects and run-the-shop items
  • Serving as Process SME to provide support to Supervisors, Sr Customer Service Representative, and Managers as needed
  • Assisting with building training materials and SOPs
  • Making decisions for Business Input for projects and run-the-shop
  • Presenting project / run-the-shop proposals to leadership and receive appropriate sign-off
  • Providing Release Notes Training to impacted teams
  • Collaborating with QA and Testing teams to build proper test scenarios
  • Providing business sign-off on BRD, Training, and UAT
  • Managing Prioritization Forums
  • Identifying impacted areas for projects
  • Working closely with Project Managers and Business Analyst to build robust project timelines and requirement documents
  • Collaborating with multiple departments / teams to include training, learning development, underwriting, customer service, etc.
Minimum Qualifications & Experience:
  • 5 years related work experience
  • In depth understanding of operations, systems and project management
  • Experience in collaborating with multiple levels of leadership and staff
  • Strong ability to work effectively and efficiently with minimal supervision
  • Ability to manage time effectively, set priorities and meet deadlines
  • Excellent communication and organizational skills


Join the Pacific Life team and watch your career grow! We offer a competitive compensation and benefits package that includes: • Competitive salary and bonus program • Medical, dental, and vision as part our commitment in investing in the health and wellbeing of our employees • Two retirement savings plans: 401k savings plan with company match and Company Retirement Contribution (company-paid) • Generous vacation time and holiday pay • And much more!

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